What are the responsibilities and job description for the Plumbing Manager position at CORNELS PLUMBING HEATING & AIR?
Job Details
Description
Plumbing Manager Job Description at Cornel's Plumbing, Heating & Air
Position: Plumbing Manager
Location: Cornel's Plumbing, Heating & Air
About Us:
Cornel's Plumbing, Heating & Air is a leading provider in plumbing services, known for our commitment to quality, excellence, and customer satisfaction. As we aim to expand our reach and grow our revenue to $30 million in the next 5 years, we are seeking a dedicated Plumbing Manager to join our team. This is a pivotal role that will contribute significantly to our growth and operational efficiency.
Job Description:
The Plumbing Manager will oversee the training and development of our service, sales, and install technician teams. This position requires a deep technical knowledge of plumbing systems and an up-to-date understanding of the Oregon Specialty Plumbing Code. The ideal candidate will be a dynamic leader capable of fostering a culture of continuous improvement and excellence within the teams.
Key Responsibilities:
-
Conduct regular training meetings: Sales meetings every Monday morning, service meetings every Wednesday morning, and install meetings every other Tuesday to discuss training, updates, and communication between the office and the field.
-
Manage the call by call process with service/sales plumbing technicians.
-
Oversee the "10 to Clear" process, ensuring jobs are closed out efficiently and in a timely manner while upholding the highest levels of quality in work.
-
Maintain up-to-date knowledge of the Oregon Specialty Plumbing Code and serve as the primary point of contact for inspectors, particularly when issues arise during inspections.
-
Field all customer complaints related to the plumbing department that cannot be resolved by customer service representatives, dispatchers, or other managers.
-
Play a key role in strategic planning and execution to help grow the company to a $30 million revenue target within the next 5 years.
Qualifications
Qualifications:
-
Proven experience in plumbing management or a similar leadership role within the plumbing industry.
-
Strong technical knowledge of plumbing systems and practices.
-
Familiarity with the Oregon Specialty Plumbing Code.
-
Exceptional leadership, organizational, and communication skills.
