SERVER

Company Overview:

MRN Ltd is a family-owned company that creates and manages world-class dynamic, diverse, and sustainable neighborhoods through collaboration with our neighbors and partners to develop a vision for a better future while learning from our past.

We are different. We listen. We are genuinely interested in the success of our employees both individually and collectively. We are creative problem solvers. We put our people in the right places and leverage individual strengths to build a brighter future.

Job Summary:

The Server will be paid $5.35 tips. The server is a line level position that ensures day-to-day tasks of the facility are met. The Server is responsible for knowing, understanding, and upholding company policies and procedures while also providing an excellent guest experience.

Accountabilities:

The Server will be accountable for successfully executing the following responsibilities:

• Ensure a positive dining experience for all guests by providing excellent customer service and following all steps of service.
• Accurately take customer orders and clarify any special requests or dietary restrictions.
• Answer customer questions about the menu, ingredients, and specials, and make recommendations as needed.
• Address and resolve any customer complaints or issues professionally and promptly.
• Ensure that all orders are placed and served efficiently and effectively.
• Ensure that food and beverages are delivered in a timely manner.
• Accurately process transactions, handle cash, and operate the POS system.
• Check identification to ensure customers are of legal age to purchase alcohol.
• Maintain workstations by keeping all areas and equipment clean, sanitized, stocked, and organized.
• Follow all health and food safety regulations, including proper food handling and hygiene practices.
• Be aware of and follow safety procedures to prevent accidents and ensure a safe environment for both guests and staff.
• Follow all opening, running, and closing procedures.
• Operate equipment properly and report any maintenance issues or malfunctions to management.
• Work and communicate effectively with other staff members and management to ensure a positive work environment.
• Participate in all training sessions and meetings as required to stay updated on procedures, new menu items, and company policies.
• Abide by all company policies and procedures.

Key Collaborative Partnerships:

The success of this role is dependent on strong working relationships, collaboration, and alignment with the following internal and external stakeholders:

• Managers
• Supervisors
• Employees/Coworkers
• Guests
• Third party vendors

Success Measures/Outcomes Expected:

• A high level of customer satisfaction
• Flexibility and effectiveness in collaborating with others
• Adaptability and problem-solving, calmly handling high-pressure situations
• Proper communication to coworkers, management, and guests
• Effective execution of opening, running, and closing side work
• Consistency in guest service (efficient speed of service, adherence to steps of service, order taking accuracy, accuracy of processing and handling payments, effective event coordination, effective facility maintenance, and the ability to manage multiple tables and tasks quickly and effectively)
• Consistent attendance and punctuality for shifts
• Adherence to safety and sanitation standards
• Adherence to all company policies and procedures

Qualifications Required:

• 18 years of age or older, pursuant to state laws
• Flexibility to work nights, weekends, and holidays
• Interpersonal and communication skills
• Strong task and time management skills / Ability to work quickly and efficiently in a fast-paced environment

Experience/Knowledge Required:

• Preferably related experience in a dynamic restaurant atmosphere
• Preferably experience in customer service
• Comprehension of basic mathematics skills for cash handling

Physical Requirements:

Candidates must meet physical requirements to effectively perform job responsibilities. This includes standing for long periods of time, walking, sitting, utilization of hands and arms, maneuvering up and down stairs with no difficulty, and lifting up to fifty pounds

MRN Core Values

• Collaboration: we work as a team to solve problems and recognize individual strengths
• Fairness: we believe in treating people fairly and ensuring decisions reflect so
• Flexibility: we are openminded to the ideas of others and adapt to changes in order to grow
• Creativity: we innovate and think outside the box to challenge the status quo
• Accountability: we take ownership for our individual actions and collective responsibilities