Service Manager

Description

For over fifty years, Cornerstone Auto Group has experienced continuous growth and evolution through generations of family ownership.  Being family owned has its rewards.  We operate on a set of standards that you don't find at other dealerships.  Our mission is to foster meaningful connections with both our customers and employees.   Learn more about our story of success and dedication to excellence.  

We firmly believe in investing in the success of our team members.  We are dedicated to supporting you on your journey toward personal and professional development through comprehensive initiatives aimed at unlocking your full potential and fostering your career advancement.  This unwavering commitment to our employees has been recognized by our team members themselves, resulting in being honored as a Top Workplace in MN since 2018 and a Top Workplace USA since 2022. We are looking for someone to join us in the role of Service Manager.

Benefits that we offer:

· Paid Training and Development

· Paid Time Off (PTO)

· Flexible Schedule 40 Hour Workweek

· Career Path and Promotion Opportunities

· Free College Education through Strayer Online University

· Multiple health care options with corporate contribution

· Free health care option for employee

· Dental Insurance w/Corporate Match

· Free Basic Life Insurance valued at $15,000

· HSA

· 401K w/Corporate Match

· Vision Insurance

· Accident and Critical Illness

· Short- and Long-Term Disability

· Supplemental Life Insurance

· Employee Assistance Program

· Wellness Program with Fitness Discounts

· Auto Sales, Service, Parts, and Accessories Discounts

· Additional Employee Discounts and Perks
 

Qualifications

Primary duties will consist of but not limited to:

• Forecasts goals and objectives with the Fixed Operations Director for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department with Fixed Operations Director.
• Maintains reporting systems required by general management and the factory.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures.
• Accounts for all documents; ensures that none are missing and all are processed correctly.
• Holds weekly department meetings, as needed.
• Directs and schedules the activities of all department employees.
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders as required before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Maintains high-quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality.
• Keeps abreast of new equipment and tools available and recommends purchases.
• Ensures that the work areas and customer waiting area are kept clean.
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serves as liaison with factory representatives.
• Ensures the proper care, storage, and inventory of special tools.
• Ensures that customers' service files are up-to-date and readily available for reference.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains a safe work environment.
• Maintains a professional appearance.
• Monitor schedule for service employees.
• Coach service employees as necessary.
• Submit 30/60/90 day and CPD's for service staff.

Education and/or Experience:

• Four to ten year's related experience and/or training; or equivalent combination of education and experience.

Qualifications and Requirements:

• Current, valid Drivers License with driving record that meets insurance company standards

• Manufacture Training

• Willing to submit and the ability to pass a pre-employment background check 

• Excellent communications skills, both verbal and written

• Good working relations with customers by providing courteous, efficient and professional service

• Ability to work in a fast-paced work environment

• Detail-oriented, professional appearance and strong work ethic

• Be a team player and willing to work on personal/group goals

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

Our Values: We value our relationships. We do what's right, what's honest. We aim for excellence. We listen to really understand. We take action. We show respect. We work as teams. We strive to improve, learn. We greet each day with gratitude. We celebrate what we do together.

Salary : $100,000 - $150,000