What are the responsibilities and job description for the Lead Server position at Cornerstone: Bistro & Artisanal Market?
We are looking for an experienced lead server at Cornerstone's Famed Chef's Counter! Our award-winning wine list is expertly curated, with food and wine pairings designed to make your job as a server seamless and effortless. Our wine team helps guests tableside to make to enhance the guest experience. Being around our well renowned team will give you the opportunity to grow and learn within the hospitality industry. This is the perfect opportunity to develop and grow your career as an industry professional or Sommelier. The opportunity to work at Cornerstone provides a skill set that is unparelled to most other experiences. Looking for someone with a passion for food, wine, and travel all mixed together!
This is a key member of the hospitality team, responsible for ensuring a welcoming and enjoyable experience for all of our guests. This is a key and integral role which requires excellent customer service skills and the ability to work efficiently in a fast-paced environment. Pay rate is $8 per hour with hourly tip share (please note that a full time employee is expected to make on average $100k ) along with an extensive benefit package after probationary period.
Essential Duties & Responsibilities:
- Guest Experience: Greet guests promptly and courteously. Engage with guests to create a friendly and welcoming atmosphere. Ensure proper steps of service. Take and serve drink orders, providing recommendations and answering questions about the menu.
- Cash Handling: Accurately handle cash and credit card transactions using TOAST POS. Open and close tabs, process payments, and manage receipts. Maintain an accurate cash drawer and balance it at the end of each shift.
- Compliance: Adhere to all state and local alcohol service regulations including RAMP Certification. Check identification to verify legal drinking age using our BARSTATS ID app. Monitor guest behavior to prevent overconsumption and ensure a safe environment.
- Team Collaboration: Work closely with other staff members, including servers, barbacks, and kitchen staff, to provide seamless service.
- Problem Solving: Address any issues or complaints promptly and professionally first with the GM and then the guest. Handle difficult situations with tact along with the GM’s assistance and maintain a positive demeanor.
Qualifications:
- Experience: Previous serving experience preferred in a high end restaurant or cocktail program. The most successful team members have a background working in high end restaurants/resorts, have a deep understanding of hospitality at its core, and working efficiently in fast paced environments.
- Skills: Excellent customer service, communication, and interpersonal skills. Ability to multitask and work efficiently under pressure. Strong attention to detail and organizational skills.
- Knowledge: Familiarity with a wide range of alcoholic and non-alcoholic beverages, including beer, wine, spirits, and cocktails is preferred.
- Attributes: Friendly, outgoing, approachable, and a team player. Dependable, with a strong work ethic and a passion for creating a positive guest experience.
- Environment: Fast-paced, requiring flexibility and the ability to handle multiple tasks simultaneously. May require working evenings and weekends based on event schedules.
- Physical Demands: Ability to lift and carry heavy items, stand for extended periods, and perform physical tasks associated with event setup and breakdown.
Salary : $8