Operational Analyst I

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking an Operational Analyst I for our Servicing Center located in Englewood, CO. This position will be responsible for helping to develop models and reporting for the Loan Servicing business. They will partner with the operational teams to understand their business needs in order to develop key data driven insights.

• Location: Onsite daily in Englewood, CO
• Compensation: $75-95k

Key Responsibilities:

• Develop regular reporting to servicing team members on operational results, key metrics and underlying drivers
• Mining complex databases to produce simplified reporting outputs
• Report on data-driven performance indicators to business leaders to effectively manage and improve operational and financial results
• Develop call strategies & dialer logic to improve outreach efficiencies
• Help develop and maintain the operational reporting packages for regulatory and other external partners
• Query industry data and develop reporting to support industry comparisons against peers and aid in the development of future strategy
• Perform other job-related duties as assigned.

Qualifications:

• Bachelor’s degree or equivalent work experience
• Mortgage Servicing experience preferred
• Advanced SQL experience and the ability to manage large data sets using tools like Excel and Power BI, Tableau (or similar)
• Experience developing reporting and analytics in the financial services industry
• Ability to connect operational problems with analytical solutions
• Ability to work in a team environment to accomplish shared goals
• Must be self-motivated, energetic, the ability to work independently and proactively while prioritizing workload, and ability to multi-task
• Strong analytical reasoning, problem solving and critical thinking skills
• Effective verbal and written communicator
• Must be well organized with attention to detail
• Excellent interpersonal and relationship building skills
• Strong computer and technology related skills
• Minimum 2 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)