What are the responsibilities and job description for the CRM Coordinator position at Cornerstone Capital Bank?
Description
Cornerstone Capital Bank is seeking a detail-oriented and motivated CRM Coordinator to join our team. The ideal candidate will be responsible for managing our CRM system, ensuring data accuracy, and supporting our marketing and sales teams.
Key Responsibilities :
- CRM Management : Oversee the day-to-day operations of the CRM system, including data entry, updates, and maintenance to ensure data integrity and accuracy.
- Data Analysis : Analyze customer data to identify trends, generate reports, and provide actionable insights to improve customer engagement and support marketing initiatives.
- Support Teams : Collaborate with sales and marketing teams to develop and implement strategies that enhance customer relationships and retention rates.
- User Training : Train and support staff on CRM best practices, ensuring that all users are proficient in utilizing the system effectively.
- Process Improvement : Continuously assess and improve CRM processes to streamline workflows and enhance efficiency.
- Campaign Support : Assist in the development and execution of targeted marketing campaigns using CRM data to reach specific customer segments.
- Troubleshooting : Address any CRM-related issues or challenges, working closely with IT or software vendors to resolve them promptly.
Qualifications :
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
