What are the responsibilities and job description for the VP, Communication Technology position at Cornerstone Capital Bank?
***No agencies or 3rd party Recruiters please. Thank you! ***
Who we are:
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
The VP Customer Communications is responsible for ensuring the content of customer communications is consistent and is compliant with all applicable requirements. This role is specifically responsible to manage our internal content management system, coordinate with print providers and partner with operations to establish and maintain communication approval process and maintain the communication library (including versioning and approval documentation).
Key Responsibilities:
- Create and maintain change management systems and processes to ensure communications are fit for purpose and compliant with all servicing requirements and can be retained as part of the system of record
- Ensure the content and messaging of customer communications are consistent across all communication channels (scripting, chat, SMS, customer web and written communications)
- Manage our internal content management system (MessagePoint)
- Oversee 3rd party vendors integral to our customer communications, i.e. print vendors, etc.
- Reconcile communications to ensure all external communications are imaged timely and completely.
- Maintain the letter library including appropriate versioning as well as compliance/legal and operational approvals as appropriate.
- Manage processes for removing customers from email/SMS communications if the customer “opts-out”
- Perform other job-duty related issues as assigned
What you’ll need to be successful:
- High School Diploma, GED or equivalent experience
- Minimum 5 years of experience with data mapping/data management
- Minimum 5 years of experience in project management, data analysis and presentation experience
- Minimum 5 years of experience with vendor oversight and customer communications
- Have proficient knowledge of federal regulations, state laws, ad GSE requirements applicable to mortgage servicing
- Management experience Ability to multitask, attention to detail and prioritize a diverse workload with time-sensitive deadlines
- Solid analytical skills with the ability to exercise prudent judgment to provide practical solutions Strong Time and Organizational management skills a must Exceptional interpersonal skills in addition to verbal/written communication in a clear, concise and professional manner
- Ability to work through stressful situations professionally
- Experience with the Microsoft suite of products including proficiency in power point and excel
- Proficiency with content management platforms is preferred
- Comfortable in actively participating in a team environment
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next:
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.
