Customer Care Specialist

Job Title: Client Care Specialist

Location: Travelers Rest, SC

About Cornerstone Roofing and SolarFounded in 2017, Cornerstone Construction is a trusted provider of roofing, siding, gutters & window solutions for both residential and commercial properties. As GAF Master Elite® certified contractors, we are proud to deliver exceptional quality in roofing services, energy-efficient solar installations, and top-tier customer service. We serve customers throughout South Carolina, Georgia, and Western North Carolina, with a focus on enhancing the beauty, durability, and sustainability of homes and businesses.

Position SummaryWe are looking for a new team member that is very organized, friendly, and eager to learn! As a Client Care Specialist, you will serve as the first point of contact for our clients, ensuring their questions and concerns are addressed promptly and professionally. This role would require being on the phone with our clients for a large part of the day, assisting with inquiries, scheduling appointments, and maintaining a positive client experience.

Key Responsibilities

• Answer client calls and emails promptly, providing professional and friendly assistance.

• Schedule consultations, inspections, and follow-up appointments for services.

• Resolve client concerns and questions or escalate them to the appropriate team when necessary.

• Maintain accurate records of client interactions and project details in the company’s CRM system.

• Educate clients on Cornerstone’s solutions to help them make informed decisions.

• Follow up with clients to ensure satisfaction and provide updates on their projects.

• Work collaboratively with the sales, operations, and production teams to assist in closing deals, scheduling jobs and support project success.

• Identify opportunities to improve the client experience and recommend solutions.

Required Skills & Qualifications

• A friendly and professional demeanor with excellent communication skills.

• Strong organizational abilities and attention to detail.

• Ability to learn quickly and adapt to new systems and processes.

• 5 years of handing customer phone calls, inquiries and setting appointments

• Proficiency with CRM systems and basic computer skills.

What We Offer

• Competitive compensation with opportunities for growth and advancement.

• Salary Range: $42,000 - $52,000

• A supportive and team-oriented work environment.

• The chance to be part of a company that values quality, innovation, and client satisfaction.

• Training and professional development to help you succeed in your role.