IT Systems Admin (End user support)

IT Systems Admin (End user support)

Herndon, VA (On-site)

Company Overview:

Cornerstone Defense is the Employer of Choice within the Intelligence, Defense, and Space communities of the U.S. Government. Realizing early on that our most prized assets are our employees, we continually focus our attention on improving the overall work/life experience they have supporting the mission. Our Team is pushed every day to use their industry leading knowledge to provide end-to-end solutions to combat our nation’s toughest and most secure problems. If you are looking for a place to not only be professionally challenged, but encouraged and supported by a company that cares, don’t look any further than Cornerstone Defense.

• Assists in the setup of newly hired Team Member equipment, including workstations, hardware, software, monitors, cell phones, tablets, etc.
• Work with 3rd Party vendors and ticketing system.
• Maintains current and accurate inventory of IT assets & equipment.
• Schedules and oversees maintenance schedule and backups of end-user equipment.
• Evaluates current and new resources and services for potential improvements.
• Maintain Office Printers-Troubleshoot (paperjams, driver, update scan to email)
• Maintain VOIP and update as necessary
• Maintain and troubleshoot office video conferencing system (Polycom) with TEAMS
• Ensures IT equipment is accessible, updated, and documented with current hardware and software.
• Troubleshoots hardware, software, networks, and operating systems and identifying threats.
• Supports and trains end users on hardware and software program functionality.
• Complete self-assessments
• Update the SSP and POAM with proper documentation and evidence.
• Administer new hire security awareness trainings
• Performs other duties as assigned

Requirements:

• Must be familiar with NIST 800-171 and CMMC requirements
• A versatile understanding of Information Technology (IT) and Cybersecurity capabilities
• A working understanding technology integration with physical, virtual, and cloud-based solutions
• A strong verbal and written communications skills to facilitate clear and concise delivery statuses on multiple, concurrent activities
• Attention to detail
• Experience developing policies, procedures, and work instructions Preferred
• Basic Help desk resolution and service desk delivery
• Experience supporting users in a Microsoft environment
• Microsoft Suite Support (Outlook, Teams, Office, Power BI)
• Microsoft OneDrive
• Knowledge of Windows servers and current client operating systems (Windows 10 & 11 preferred)
• Experience with M365
• Knowledge and ability to install and administer computer hardware, software, networking, and operating systems
• Knowledge of Firewalls
• Knowledge of Networking (wireless and wired)
• Knowledge of system security and software
• Provides stellar customer service to internal and external stakeholders
• Proactive and independent with the ability to take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Minimum 3-5 years of experience- Junior/Mid Level entry
• Bachelor's degree in Computer Science or related field preferred
• Able to have IT Certification is a plus (A , Network , Security )
• Able to obtain and maintain a TS clearance

Benefits Overview:

Cornerstone Defense offers a very comprehensive benefits package including, but not limited to: Medical, Dental and Vision Plans * Generous PTO Policy * 401(k) * HSA and FSA options * Life and Disability Insurance * Tuition Reimbursement and Training * Perks at Work Discount Program * Referral Program * Leads Generation Program * CollegeAmerica 529 * Fitness Reimbursement Program * Travel Assistance * Norton Lifelock Benefit Solutions * Life Planning Financial & Legal Services *