What are the responsibilities and job description for the Front Desk Healthcare Associate position at Cornerstone Family Healthcare?
Job Description
Cornerstone Family Healthcare is seeking a highly skilled and motivated individual to fill the role of Patient Services Representative. The selected candidate will be responsible for performing general patient registration responsibilities and general office duties to support the operations of their respective department.
Key Responsibilities
- Provide exceptional customer service skills at all times, greeting patients promptly upon entering the waiting area and responding promptly and appropriately to their requests.
- Use appropriate phone etiquette, treating all callers with courtesy and respect, while diligently monitoring time spent on hold.
- Monitor the patient waiting area to ensure it remains clean and orderly, notifying the practice manager or Administrator on Duty of patients with extended wait times.
- Schedule appointments, change appointments, and cancel appointments as needed, verifying scheduled appointments when patients present as walk-ins to ensure they still want/need other scheduled appointments.
Requirements
- A minimum of one year of clerical experience is required, with knowledge of data entry and a pleasant telephone manner.
- Candidates must be able to read, write, and speak Spanish fluently.
- Bachelor's degree is not required; however, a High School Diploma or Equivalent is necessary.
