What are the responsibilities and job description for the Medical Clerk position at Cornerstone Family Healthcare?
Description
Cornerstone Family Healthcare is actively recruiting for a Medical Clerk to join our growing team in Newburgh, NY.
RATE OF PAY/SALARY: $18.00 per hour
WORK LOCATION(S): Newburgh, NY
STATUS: Full Time
CORNERSTONE BENEFITS:
Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays
CORNERSTONE’S MISSION:
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation or disability.
JOB SUMMARY:
- Perform general office duties to support the operations of their respective department.
- Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.
- Makes appropriate referrals to the Patient Billing Coordinator for patients who cannot pay their copayment.
- Schedules appointments, changes appointments and cancels appointments as needed. Provides patients with information regarding specialty referrals and assists with making appointments as needed.
- Is knowledgeable about the sliding fee scale and is able to communicate required documentation and requirements to patients. Is able to complete all processes to enroll patients in the sliding fee scale.
- Obtains and labels mail with date of patient’s last visit and medical record number (where necessary) and distributes to providers appropriately.
- Is knowledgeable about policies and procedures related to patient registration, documentation requirements and collection, HIPAA/Confidentiality and all other policies and procedures related to this position.
- Maintains confidentiality of all aspects of the center including, but not limited to, patient confidentiality, financials, and employee relations.
- Attends and participates in monthly department, All Staff and other required meetings.
- Maintains the IM Nurse Proxy.
- Maintains the voicemail box in the Internal Medicine department.
- Keeps a phone log of all incoming, outgoing and voicemail calls.
- Returns all patient, provider, insurance and pharmacy phone calls.
- With assistance from nursing staff and providers fills Prior Authorizations.
- Transcribes all pharmacy faxes into phone notes and routes to appropriate provider.
- Labels all incoming faxes with date of last visit and medical record number/identification number and has provider review prior to sending them to be scanned by medical records.
- Acts as a liaison between provider and patient when nursing staff are on the floor performing nursing functions.
- Schedules complicated patients per Providers instructions.
- Obtains Provider signatures for important, time sensitive patient documents.
- Completes referrals in EMR.
- Maintains communication with all OBGYN Specialists
- Perform other related duties as assigned.
Requirements
- High School Diploma or Equivalence
- At least one year clerical experience
- Knowledge of data entry
- Pleasant telephone manner and ability to work under pressure
- Bilingual (Spanish)
SCHEDULE:
Monday thru Friday 9AM-5PM with possibility of weekends (9AM-5PM) and evenings (12PM-8PM)
Salary : $18
