What are the responsibilities and job description for the PATIENT SERVICES REPRESENTATIVE - TEMP position at Cornerstone Family Healthcare?
Job Type
Temporary
Description
Cornerstone Family Healthcare is actively recruiting for a Temporary Patient Services Representatives to join our growing team in Highland Falls.
RATE OF PAY / SALARY : $18.00 per hour
WORK LOCATION(S) : Highland Falls, NY
STATUS : Full Time Temporary
CORNERSTONE'S MISSION :
Cornerstone Family Healthcare is a non-profit Federally Qualified Health Center with a mission to provide high quality, comprehensive, primary and preventative health care services in an environment of caring, dignity and respect to all people regardless of their ability to pay. For more than fifty years, Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race, economic status, age, sex, sexual orientation.
General Purpose :
The Patient Services Representative will perform general patient registration responsibilities and general office duties to support the operations of their respective department.
Description of Duties :
- Demonstrates excellent customer service skills at all times by :
- Greets all patients promptly upon entering the patient waiting area, responds promptly and appropriately to their request.
- Uses appropriate phone etiquette, treating all callers with courtesy and respect. Is attentive to all callers placed on hold and diligently monitors time spent on hold.
- Monitors the patient waiting area and ensures that it is kept clean and orderly.
- Notifies the practice manager or Administrator on Duty of patients in the waiting room with an extended wait time.
- Schedules appointments, changes appointments and cancels appointments as needed. Verifies scheduled appointments when a patient presents as an appointment / walk in to ensure that they still want / need other scheduled appointments.
2. Participates in the departmental patient registration process following CORNERSTONE policies and procedures :
3. Participates as part of a Care Team, including but not limited to :
Requirements
Salary Description
Salary : $18
