What are the responsibilities and job description for the Customer Service Associate - Houseman Role position at Cornerstone Hospitality?
About Us: Cornerstone Hospitality is committed to providing exceptional customer experiences through quality service and dedication to excellence.
Job Summary: We are seeking a detail-oriented and customer-focused Customer Service Associate - Houseman Role to join our housekeeping team.
Duties and Responsibilities:
- Ensure Rooms Are Clean and Well-Maintained: Remove dirty bedding and replace with clean linens, vacuum and mop floors, clean bathrooms, and replenish toiletries and towels.
- Prepare Guest Rooms for Arrival: Organize rooms, including folding clothes, placing personal items on dressers or desks, and ensuring overall tidiness and order.
- Deliver Exceptional Customer Service: Respond promptly and efficiently to special requests from guests, demonstrating a commitment to their satisfaction and comfort.
- Maintain a Reliable Work Schedule: Ensure timely completion of tasks and adhere to established work hours.
Required Skills and Qualifications:
- Excellent Communication and Interpersonal Skills: Ability to interact positively with guests and colleagues.
- Attention to Detail: Commitment to maintaining a high level of cleanliness and organization in guest rooms.
- Time Management and Productivity: Ability to prioritize tasks and manage time effectively to meet deadlines.
Benefits:
- Full-Time Position: Weekly payment schedule.
- Schedule Flexibility: Two days off during the week, allowing for a healthy work-life balance.
