What are the responsibilities and job description for the Hotel Services Specialist position at Cornerstone Hospitality?
Cornerstone Hospitality Overview:
At Cornerstone Hospitality, we strive to deliver exceptional customer experiences by providing quality service and dedication to excellence.
Job Description: As a Hotel Services Specialist, you will be responsible for delivering outstanding customer service and ensuring the cleanliness and maintenance of guest rooms.
Key Responsibilities:
- Room Cleaning and Maintenance: Remove dirty bedding, vacuum and mop floors, clean bathrooms, and replenish toiletries and towels.
- Guest Room Preparation: Organize rooms, including folding clothes, placing personal items on dressers or desks, and ensuring overall tidiness and order.
- Respond to Guest Requests: Promptly and efficiently respond to special requests from guests, demonstrating a commitment to their satisfaction and comfort.
- Work Schedule and Accountability: Maintain a reliable work schedule and be accountable for your duties.
Key Qualities:
- Hospitality: Provide warm and welcoming service to all guests.
- Integrity: Uphold the highest standards of ethics and professionalism.
- Leadership: Demonstrate initiative and take charge when necessary.
- Teamwork: Collaborate effectively with colleagues to achieve common goals.
- Quality: Deliver exceptional results and strive for perfection.
- Productivity: Manage time efficiently and meet deadlines.
- Reliability: Consistently meet commitments and expectations.
- Client Focus: Prioritize guest needs and provide personalized attention.
- Adaptability: Be responsive to changing circumstances and adjust plans accordingly.
