What are the responsibilities and job description for the Housekeeping Team Member position at Cornerstone Hospitality?
Cornerstone Hospitality Job Description:
We are seeking a highly skilled and dedicated Housekeeping Team Member to join our team at Cornerstone Hospitality. As a Houseman, you will play a crucial role in delivering exceptional customer service and contributing to the hotel's success.
Your key responsibilities will include:
- Room Preparation: Removing dirty bedding and replacing it with clean linens, ensuring a comfortable and inviting atmosphere for our guests.
- Cleaning and Maintenance: Vacuuming rooms and corridors, cleaning floors, disinfecting bathrooms, and replenishing toiletries and towels to maintain a high level of cleanliness and hygiene.
- Organization and Refurbishment: Folding clothes, placing personal items on dressers or desks, and organizing rooms to create a sense of tidiness and order.
- Guest Services: Refueling minibars, replacing ice cubes, replenishing coffee services, and cleaning surfaces to ensure a seamless guest experience.
- Guest Requests: Responding promptly and efficiently to special requests from guests, demonstrating a commitment to their satisfaction and comfort.
- Reliability and Accountability: Maintaining a reliable work schedule and being accountable for your duties.
Key Qualities:
- Hospitality: Providing warm and welcoming service to all guests.
- Integrity: Upholding the highest standards of ethics and professionalism.
- Leadership: Demonstrating initiative and taking charge when necessary.
- Teamwork: Collaborating effectively with colleagues to achieve common goals.
- Quality: Delivering exceptional results and striving for perfection.
- Productivity: Managing time efficiently and meeting deadlines.
- Reliability: Consistently meeting commitments and expectations.
- Client Focus: Prioritizing guest needs and providing personalized attention.
- Adaptability: Being responsive to changing circumstances and adjusting plans accordingly.
Working Conditions:
- This is a full-time position with a weekly payment schedule.
- Availability: Monday to Sunday, 8:00 a.m. to 4:30 p.m. (Monday to Friday) and 9:00 a.m. to 5:30 p.m. (weekends).
- Two days off during the week, allowing for a healthy work-life balance.
