Chiropractic Patient Engagement Specialist

Location: Cornerstone Pain & Wellness, Katy, Texas

About Us: Cornerstone Pain & Wellness is a leading chiropractic and wellness clinic known for providing comprehensive care that addresses not only physical ailments but also the life and emotional impacts of pain. With 400 5-star reviews, we pride ourselves on offering personalized, patient-centered care that combines cutting-edge treatments with empathetic communication.

We’re looking for a high-energy, tech-savvy, and personable Patient Engagement Specialist to join our team and help optimize office flow while improving patient retention, referrals, and outcomes. This individual will play a critical role in driving engagement through patient coaching, social media, and wellness event promotion.

Key Performance Indicators (KPIs):

• Plan Completion Percentage: Monitor and improve patients’ adherence to recommended care plans.
• Plan On-Time Completion Percentage: Ensure patients complete treatment plans within the intended timeline.
• Wait Time Management: Reduce patient wait times to enhance satisfaction and efficiency.

Primary Skills:

• High Energy/Highly Engaging: Bring enthusiasm and positive energy to all patient interactions.
• Efficient/Diligent: Maintain focus and handle tasks promptly while multitasking effectively.
• Positive Attitude/Likeability: Build trust and foster relationships with patients and team members.
• Outgoing/Camera Friendly: Confidently engage with patients and represent the clinic in videos, testimonials, and events.
• Tech-Savvy: Skilled in using tools like social media platforms, Google Suite, Canva, and CRM systems.

Primary Purpose:

• Drive patient retention by ensuring ongoing engagement with care plans and clinic services.
• Promote referrals and testimonials to grow the clinic’s patient base.
• Cultivate meaningful patient connections by emphasizing the emotional and functional benefits of treatments.
• Improve clinical outcomes through patient education and tailored support.

Core Responsibilities:

• Build Patient Relationships: Act as a coach, guiding patients through their wellness journey while addressing concerns proactively.
• Engage Patients in Care Plans: Educate patients on the importance of completing treatment plans and ensure they understand their progress.
• Promote Wellness Events & Drives: Organize and advertise office events, encouraging patient participation in special initiatives.
• Patient Education: Simplify complex medical concepts, explaining conditions and the clinic’s cutting-edge solutions.
• Anticipate Patient Needs: Monitor patient feedback and identify opportunities to elevate their experience.
• Leverage Technology: Ability to post the content we plan on different social media platforms, educational content, including testimonials, health tips, and event promotions.
• Support Office Workflow: Collaborate with the clinical and administrative teams to streamline operations, minimizing wait times and enhancing patient satisfaction.

What We Offer:

• A supportive, team-driven work environment that fosters growth and professional development.
• Leadership opportunities for high-performing team members.
• Incentive bonuses based on patient engagement, retention, and referrals.
• Ongoing training in social media, patient engagement, and wellness strategies.

Qualifications:

• Outgoing, enthusiastic personality with excellent communication and interpersonal skills.
• A strong understanding of social media (how to post to different platforms).
• Comfortable on camera for creating promotional content.
• Passionate about health, wellness, and patient care.
• Experience in customer-facing roles or healthcare settings is a plus.

Join Us: At Cornerstone Pain & Wellness, you’ll have the opportunity to make a difference in patients' lives while growing professionally in an innovative, supportive environment. If you’re ready to help patients achieve life-changing outcomes while building your career, apply today!

How to Apply: Send your resume and a brief cover letter explaining why you’re the perfect fit for the Patient Engagement Specialist role.

*Please do NOT call the office.

Send a message through really and you will be considered for an initial group screening interview via Zoom. In this interview, you will be asked 3 basic questions about yourself, your goals, and how you’d bring value to Cornerstone.

Thank you!

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

• Paid time off

Application Question(s):

• The clinic runs using several computer programs and apps. You need to be familiar with how to use spreadsheet programs, email, social media and more. Are you efficient with technology?

Ability to Commute:

• Katy, TX 77494 (Required)

Work Location: In person

Salary : $16 - $20