Claims Administrator

Description

Who We Are  

Cornerstone Parking Group, Inc. is a rapidly growing, full-service parking management firm, specializing in developing operating platforms for complex parking management applications in the healthcare, mixed-use and major special event sectors. Our values of integrity, passion, teamwork, and excellence are the foundation of who we are, and drive our mission to be the trusted extension of our clients. Parking is what we do, our values are who we are. 

Overview 

The Claims Administrator provides courteous, prompt, and professional customer service to our clients, customers, and employees regarding all general liability insurance-based concerns, primarily with claimants using shuttle and valet services. The Claims Administrator position requires a strong combination of customer service and administrative skillsets. This is a high-profile position that supports all of Cornerstone’s locations and operational teams across the country from our headquarters in Eden Prairie, MN.  

Position Logistics

• Full-Time, Monday - Friday, day shift
• Hybrid Role: Three days in-office at Corporate Office in Eden Prairie, MN; remote/work-from-home two days per week.

Benefits

• $55,000 - $60,000 annual salary (depending on qualifications and experience)
• 128 hours Paid Time Off (use for sick/vacation/other), plus 8 paid holidays
• Medical, Dental, Vision, Short-Term Disability, Long-Term Disability, Group Life, Accident, and Critical Illness insurance benefits
• 401(k) 
• Casual office environment
• Opportunities for advancement

Responsibilities

• Be the first point of contact for all insurance or loss related communications with claimant, insurance company, insurance broker, and Cornerstone leadership. Maintain consistent and timely communication with the claimant throughout the entire claims process, from beginning to end, through phone, email, and/or text messaging.
• Create and maintain accurate claim records in designated systems.
• Conduct internal investigation - by phone, email, or in-person - into each claim, working closely with location managers and employees involved with the claim. Consult with designated leadership team members to determine appropriate remediation for all insurance requirements and claims. 
• Use internal technology systems – surveillance cameras, parking databases, etc. - to conduct investigations to gather more information, as needed.
• Manage and prioritize the workflow of claims process to deliver timely service and communication.
• Evaluate each claim to determine appropriate next steps as outlined by Cornerstone's internal claims process. 
• Regularly communicate with claimants, the operations teams, senior leadership, and clients (as needed) on the status of each loss or claim.
• Conduct site visits at various operating locations to meet with claimants, employees, etc., as needed.  Conduct site visits to identify potential high-risk operating issues. 
• Cross collaborates with all operating, technology, and corporate operations teams including Finance, HR, and Technology, as needed.
• Provide routine (monthly, quarterly and annual) reports regarding claims and losses to appropriate Leadership and Operations Teams.
• Collect, update, and maintain claims and insurance-related information and data in internal databases.
• Assist with insurance audit and renewal initiatives, to include property, inland marine, general liability, automobile, and worker's compensation coverages. Includes information and data gathering and organization of data.
• Collaborate with Marketing, Operations, and Human Resources to develop driver safety training materials and training schedules. 
• Establishes cadence for driver safety training continuing education, works with HR and operations managers to assign and track employee training progress and results.
• Assist with special projects and other duties as applicable.

Requirements

• High School Diploma/GED
• Valid Driver's License. Occasionally will need to drive to local Twin Cities locations for meetings, investigations, etc. (10-20%)
• Desire to help others. 2 years customer service experience is required.
• Previous claims and/or insurance industry experience strongly preferred. Other applicable experience will be considered. 
• Ability and desire to collaborate with and support all relevant Cornerstone teams.
• Ability to use tact and professionalism in written and oral communications.
• Knowledge of and well-versed in use of MS 365 Office applications and tools including TEAMS, Excel and Word. 
• Able to learn and master internal software systems and technologies to manage and track every aspect of each claim.
• Committed to collecting critical details and leveraging data to make decisions.
• Ability to manage time and meet deadlines.
• Able to travel locally (10-20%) and nationally as needed (less than 10%).
• Excellent problem solving, critical thinking, interpersonal and communication skills (written & oral).
• Is dependable and can adapt to a changing environment.
• Able to sit and work on a computer & keyboard for extended periods of time (approximately 95% of the workday).
• Able to read, write, comprehend and converse in the English language.

Salary : $55,000 - $60,000