What are the responsibilities and job description for the Call Center Manager position at CornerStone Professional Placement?
CornerStone Professional Placement is seeking a Call Center Manager for a client in the Mesquite, TX area . As the Call Center Manager , you will oversee the daily operations of the call center, ensuring agents are efficient, maintaining quality assurance, and managing service levels and abandonment rates. This role offers competitive compensation, a supportive team environment, and opportunities for professional growth. APPLY NOW!
Requirements & Responsibilities for the Call Center Manager :
- High School Diploma or GED
- At least 5 years of management / supervisory experience
- Oversee agents time management, provide regular coaching, and handle escalated calls
- Manage service levels and abandonment rates on a daily, weekly, and monthly basis
- Complete payroll duties and ensure adherence to company policies
- Conduct quality assurance monitoring and assist in managing shrinkage
- Ability to analyze data and create presentations for management
- Bilingual in Spanish is a plus; candidates must pass a drug test and background check
Compensation for the Call Center Manager :
Salary : $60,000 - $70,000
