What are the responsibilities and job description for the Restaurant Manager position at Cornerstone Restaurant Group?
About Us
Michael Jordan's Restaurants are a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, Michael Jordan's Steak House, MJ23 Sports Bar & Grill, and Sol Toro are a collection of elevated food, thoughtful beverages, and Heartfelt Hospitality.
Restaurant Manager Responsibilities
General Operations
Restaurant Manager Benefits
Michael Jordan's Restaurants are a collaboration between Cornerstone Restaurant Group (CRG) and the greatest athlete of his generation, Michael Jordan. Located in the Mohegan Sun Casino in Connecticut, Michael Jordan's Steak House, MJ23 Sports Bar & Grill, and Sol Toro are a collection of elevated food, thoughtful beverages, and Heartfelt Hospitality.
Restaurant Manager Responsibilities
General Operations
- Conduct regular management meetings to discuss department performance, areas of concern, priorities, and the strategic vision moving forward.
- Conduct daily pre-shift/post-shift and other periodic meetings to increase communication.
- Ensure that hosts are greeting guests and answering telephone calls promptly and cordially.
- Ensure that seating is done in a way to minimize guests having to wait and that seating plan is arranged so it maximizes revenue without overloading the kitchen.
- Respond to any guest complaints and takes necessary action.
- Monitor appearance of restaurant and take corrective action.
- Ensure that monthly inventories are accurately performed.
- Implement marketing and promotion strategies as directed by General Manager.
- Build and maintain a strategic relationship with Mohegan Sun Casino Management.
- Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
- Effectively supervise the restaurant and bar operation and delegate tasks to ensure excellent service and restaurant goals are consistently achieved.
- Answer questions about our food, beverages, and other restaurant functions and services.
- Monitor and observe the guests' dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
- Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.
- Assist General Manager in analyzing sales figures to set, monitor, and control budget for the restaurant.
- Develop efficient processes to manage/control food and beverage inventory.
- Assist General Manager to monitor labor costs to remain within budgets and schedule employees accordingly.
- Maintain relationships with vendors to place orders.
- Assist in repairs of anything that obstructs the normal operation of the business.
- Build rapport between kitchen and front of house staff to minimize conflict.
- Maintain a sound and stress-free environment for everyone to work as a team.
- Train, monitor, and maintain the point of sale system (POS).
- Assist in any areas of the restaurant when staffing constraints require.
- Develop and implement creative solutions for areas of improvement.
- Build rapport between kitchen and front of house staff to increase communication and collaboration.
- Create and post weekly staff schedules.
- Maintain a sound and stress-free environment for all team members.
- Facilitate an employee recognition and incentive program to maintain high morale.
- Manage the interviewing, hiring, and effective onboarding new hires.
- Monitor staff appearance and take corrective action as necessary.
- Assist General Manager in handling employee counseling as needed.
- Assist General Manager to perform timely employee reviews.
- Work with General Manager and Human Resources to appropriately deal with any conflicts regarding staff.
Restaurant Manager Benefits
- Quarterly bonus program
- Annual bonus program
- Monthly cell phone reimbursement
- Dining discounts
- Paid vacation
- Paid Sick leave
- Medical, dental and vision insurances
- Employer paid long-term disability insurance
- Employer paid life insurance and AD&D
- Voluntary short-term disability, critical illness, and critical accident insurances offerings
- Paid Parental Leave (2 weeks)
- Pre-tax Commuter Benefits
- 2 years of supervisory experience required.
- Experience with P&L reports and working with budgets.
- Experience with point of sales system (POS).
- Basic math skills.
- Experience in training (planning and implementation).
- Good computer skills (Word, Excel, Outlook at a minimum).
- Valid food sanitation management and alcohol awareness certifications (may be obtained upon hire).
- Ability to deal with guests in a professional manner while maintaining a composed demeanor in high stress situations.
- Ability to move and lift up to 25 pounds, occasionally move and lift up to 50 pounds.
- Standing and walking, for long periods, which is necessary to oversee the daily operation.
- Ability to reach objects, stoop or bend as needed. May be required to utilize a ladder.
- Ability to see and hear adequately to monitor operations and interact with staff and clients.