Loan Administration Manager

***No agencies or 3rd party Recruiters please. Thank you! ***

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for:

Cornerstone Servicing is seeking an experienced Manager, Loan Administration for our offices in Englewood, CO! This position will be responsible for the processing activities related to escrow account management, including monthly escrow analysis and payment management, vendor oversight, insurance claims and payments, audit assistance and customer support. This individual will be expected to contribute to strategies and planning related to establishing scalable loan administration capabilities and improving the effectiveness of the department functions. The Manager of Loan Administration will report to the VP of Loan Administration for day-to-day management and administration.

• Location: Onsite daily in Englewood, CO
• Compensation: $105-120k Bonus

Key Responsibilities:

• Activities associated with the monitoring of Real Estate Taxes, Property Insurance, and Insurance Claims vendors, including the day-to-day relationships, setting, and defining of priorities, and establishing and monitoring service delivery, productivity, and quality standards
• Tax: Tracking, disbursement, maintenance, tax sale oversight, penalty oversight, and control
• Insurance Tracking: disbursement, maintenance, lender-placed insurance cycle oversight, flood zone and coverage tracking and recertification
• Insurance Claims: tracking, disbursement, document processing, and property preservation
• Activities associated with the processing of all Servicing functions related to Escrow from loan acquisition through life-of-loan servicing, including servicing transfers
• Mortgage Insurance: tracking disbursement, maintenance, cancellation requests, removal process, portfolio reconciliations
• Escrow Analysis: mass analysis processing including trial analysis reviews and exception handling, off-cycle analysis processing, general escrow account maintenance
• Interest on Escrow: rates maintenance, deposits processing and controls

• Activities associated with the monitoring of the print vendor
• Responsible for printing Escrow Account Statements and checks, including the day-to-day vendor relationships
• Reconciling files that have been sent to be processed
• Monitoring the quality and timeliness of the statements

• Maintenance of department documentation, including but not limited to job aides, policies, and procedures
• Adherence to regulatory and legal requirements, including investor and state guidelines
• Ensure Loan Administration employment needs are met including onboarding, time reporting, annual performance evaluations, scheduling, training, and motivation.
• Processing and monitoring of department reporting requirements and workflow, ensuring that the reports and workflow are created and completed accurately and timely
• Responsibility for daily quality and work checklist review and results
• Complete special projects as assigned by Controller and CFO

What you’ll need to be successful:

• High School diploma, GED preferred or equivalent work experience
• Two to five years of experience working in a mortgage environment, preferably Mortgage Loan Servicing specific to loan administration activities (real estate taxes, property insurance, escrow analysis, and mortgage insurance)
• Minimum 2 years in a management role or supervisory role
• Ability to manage and motivate employees and encourage group participation as well as individual growth
• Make sound decisions based upon department procedures, company policies, knowledge, and experience
• Ability to multi-task in a fast-paced environment, while still being detailed and results oriented
• Track record of delivering quantifiable results to the organization (i.e. analyze opportunities/risks, develop and execute related action plans and deliver results)
• Vendor Management Skills – proven ability to navigate vendor/service provider relationships including business case development, and service delivery/productivity/quality standards development and ongoing monitoring, scorecards, etc.
• Ability to build relationships internally and externally with key stakeholders, including the ability to be objective and open to the views of others Established Leadership Skills
• Ability to contribute to the department in line with the company’s vision and core values, driving frequent and continual organizational change and improvement
• Effective presentation, verbal, and written communicator
• Must be disciplined and well organized with attention to detail
• Excellent interpersonal and relationship building skills
• Experience in BKFS, LPS, MSP is preferred
• Minimum 2 years of experience using Microsoft Office Suite (Word, Excel, Outlook, Visio, etc.)

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.

What to do next:

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.