What are the responsibilities and job description for the Bilingual Automotive Repossession Specialist position at CornerStone Staffing?
Join Our Team as a Bilingual Automotive Repossession Specialist!
- Immediate Opening in Irving (75039)!
- Are you fluent in English and Spanish with experience in collections or loss mitigation?
- We have an exciting opportunity with a reputable auto lender offering a hybrid work schedule and competitive pay!
Apply Online TODAY!!!
TEMP TO HIRE!
Hybrid Position!
Required Experience/Qualifications:
- MUST be fluent in both English and Spanish to effectively communicate with a diverse client base
- MUST have a minimum of 1 year of experience in collections, loss mitigation, skip tracing, or repossession work
- MUST have previous experience in customer service in a call center environment, where you’ve managed difficult conversations and found solutions to customer issues
- MUST have knowledge of the repossession process and skip tracing tools/techniques is highly desirable
- Ability to manage multiple accounts, follow through with precise documentation, and adhere to strict deadlines
- Think critically and navigate complex situations with confidence, working both independently and collaboratively with team members
- High School Diploma or GED
If Interested:
Apply Online @ www.cornerstonestaffing.com
Select Arlington Office
EMAIL: jamies@cornerstonestaffing.com with your name and add “SKIP” to subject line
Mention Job #149191 In Your Communication
Job Title: Bilingual Auto Repossession Specialist
Pay: $23/hr
Schedule:
- Monday to Friday, 9 AM to 6 PM
- NO weekends!
Hybrid Schedule:
- Enjoy the flexibility of working 3 days on-site and the rest remotely!
Job Description:
- You will play a pivotal role as part of the recovery team, using your expertise to locate and help recover vehicles
Key Responsibilities:
- Managing OFR accounts and repossessed vehicles
- Review and manage active skip cases, utilizing skip tracing techniques to gather information that assists repossession agents in recovering vehicles
- Perform deep dive research to locate individuals who have defaulted on their loans
- Work closely with repossession vendors, managing communications, reviewing repossession fees, and approving expenses to ensure the process is cost-efficient and timely
- Make outbound calls to delinquent customers to set up payment arrangements, resolve overdue accounts, and provide guidance on the recovery process
- Handle inbound redemption calls, assisting customers with account status, payment options, and repossession details
- Track all communications, actions taken on accounts, and vehicle statuses, providing accurate updates to management
- Ensure all account actions align with company policies, industry standards, and legal requirements
- Provide clear, respectful communication to customers, addressing their concerns, explaining the repossession process, and finding ways to help them meet payment obligations before proceeding with asset recovery
- Identify accounts that may need managerial review due to complexity, disputes, or special circumstances
- Escalate these cases appropriately to ensure smooth resolution
Salary : $23
