What are the responsibilities and job description for the Call Center / Collections Rep position at CornerStone Staffing?
CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!
Job Title : Call Center / Collections Rep
Location : Winterville, NC
Pay : $15.00 / hourly
Schedule : Must be flexible for Mandatory OT
Monday - Sunday 8 : 00am to 9 : 00pm
EOM Hours - Bell to Bell (7am to 8pm or 8am to 9pm with two 1 hour lunches)
Sunday Dialer - You will be scheduled for 1-2 dialer Sunday per quarter, however, you may be required to work addition Sunday hours which depends on when the month ends.
Holidays - The call center is open most holidays for temporary employees and volunteers to work. Holidays on (Monday or Friday).
Job Summary :
Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.
Job Duties :
Collect delinquent accounts promptly and professionally, following standardized procedures
Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept
Negotiate payment arrangements with clients, assessing their ability and willingness to pay
Document all collection efforts accurately and professionally in the collection system
Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures
Ideal Candidate :
3 years of Customer Service experience - REQUIRED
Call Center experience - highly preferred
Bilingual - highly preferred
Good communication, decision-making, and time management skills are essential
Proficiency in Microsoft applications and ability to work in a team environment
On-boarding Requirements :
High School Diploma or equivalent (GED)
Criminal Background & Drug Screening
2 verifiable employment references
Please read requirements carefully as we are prioritizing those that meet the requirements.
Salary : $15
