What are the responsibilities and job description for the Collection agent position at CornerStone Staffing?
CornerStone Staffing is currently recruiting for Collections Specialist for a long term opportunity with a premier auto finance company in the North Fort Worth area.
This is an excellent opportunity to "get your foot in the door" with a reputable company that offers amazing perks and benefits.
Job Title : Auto Collector (Long term temp assignment)
Pay : $18.00 - $20.00 / BOE
Schedule : Mon - Fri 8a-5p (onsite 3-4 weeks) Hybrid after training
Responsibilities :
Make outbound and take inbound calls from company customers for the purposes of :
Collect payments on live and terminated accounts via phone pay, quick collect and letters using excellent customer service skills.
The outstanding balance may be due to past due payments, lease end charges (mileage, wear and tear, property tax), deficiency balances due to a repossession, or an outstanding amount from a total loss.
Provide excellent customer service while handling incoming calls from external and internal customers with phone courtesy.
Manage a queue of assigned accounts
When customer contact is a challenge, perform skip tracing activities to locate the customer and collateral and assign out for repossession when applicable.
Collaborate with internal and external groups to resolve escalated customer issues and / or complaints when needed.
Offer feedback and recommendations on any process improvements or training material
Maintain corporate standards and compliance requirements.
Requirements :
HS Diploma or GED required. Bachelor s Degree is preferred
1-2 years experience in Customer Service and / or Collections environment preferred
Familiar with the automotive industry is a plus
Last updated : 2024-08-19
Salary : $18 - $20
