Collections Agents (FW)

CornerStone Staffing is seeking Collections Agents with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!

Job ID:149313

Job Title: Collections Agent

Location: Whiteville, NC

Pay: $15.00/hourly

Schedule: Must be flexible for Mandatory OT

Monday - Sunday 8:00am to 9:00pm

EOM Hours - Bell to Bell (7am to 8pm or 8am to 9pm with two 1 hour lunches)

Sunday Dialer - You will be scheduled for 1-2 dialer Sunday per quarter, however, you may be required to work addition Sunday hours which depends on when the month ends.

Holidays - The call center is open most holidays for temporary employees and volunteers to work. Holidays on (Monday or Friday).

Job Summary:

• Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.
• Job Duties:
• Collect delinquent accounts promptly and professionally, following standardized procedures
• Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept
• Negotiate payment arrangements with clients, assessing their ability and willingness to pay
• Document all collection efforts accurately and professionally in the collection system
• Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures

Ideal Candidate:

• 3 years of Customer Service experience - REQUIRED
• Call Center experience - highly preferred
• Bilingual - highly preferred
• Good communication, decision-making, and time management skills are essential
• Proficiency in Microsoft applications and ability to work in a team environment
• On-boarding Requirements:
• High School Diploma or equivalent (GED)
• Criminal Background & Drug Screening
• 2 verifiable employment references

Click the Apply Online button at the top of this page, then:

If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application and select the office location closest to you.

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Ability to Commute:

• Whiteville, NC 28472 (Required)

Ability to Relocate:

• Whiteville, NC 28472: Relocate before starting work (Required)

Work Location: In person

Salary : $15