What are the responsibilities and job description for the Customer Service Representatives position at CornerStone Staffing?
CornerStone Staffing is Hiring: 10 Healthcare Customer Support Representatives – Cary, NC
Are you an experienced call center professional looking to make a difference in the healthcare industry? CornerStone Staffing is currently hiring 10 Healthcare Customer Support Representatives to join a leading independent specialty pharmacy focused on rare diseases and cancer treatments.
If you’re skilled at managing high-volume inbound calls, assisting with prescription refills, and providing compassionate patient support, we want to hear from you!
Job Title: Customer Service Representatives
Location: Cary, NC 27513 (100% onsite)
Pay: $20.40/hour
Schedule:
- Week 1: Monday–Friday, 9:00 AM – 6:00 PM
- Weeks 2–5: Monday–Friday, 9:00 AM – 5:30 PM
- Ongoing: 8-hour shift between 10:00 AM – 8:00 PM (schedule will be assigned)
Key Responsibilities:
- Serve as the first point of contact for inbound calls related to non-clinical inquiries, such as prescription status and financial information.
- Make outbound calls to schedule medication deliveries and process payments, ensuring accurate profile details for timely distribution.
- Address customer inquiries directly or route calls to appropriate teams for resolution and follow-up.
- Document concise progress notes to assist other teams in quickly assessing referral statuses.
- Assist with prescription refills, provide status updates, verify insurance, and respond to requests for invoices.
- Answer patient questions and escalate clinical concerns to pharmacists or nurses when needed.
- Report adverse events or product complaints to clinical staff to ensure patient safety.
- Perform additional duties as needed, based on team or program-specific requirements.
Qualifications:
- Minimum of 1 year experience in a high-volume call center environment.
- Comfortable adhering to strict schedules and performance metrics.
- Able to type 35–40 WPM accurately while navigating multiple systems.
- Strong verbal and written communication skills with a professional and empathetic tone.
- Experience working with management information systems to resolve customer needs.
- Proficient in Microsoft Office applications.
#DALLAS123
Salary : $20
