What are the responsibilities and job description for the Customer Service Specialist position at CornerStone Staffing?
CornerStone Staffing has teamed up with a best in class pharmaceutical benefits company to seek out a team of Pharmacy Customer Service Representatives for an exciting remote opportunity! If you are or have pharmacy benefits management and call center experience, we want to hear from you! Apply now!
Job Title : Pharmacy Customer Service Representative
Pay Rate : $19 / hour
Start Date : March 17th, 2025
Location : Fully Remote - Equipment Provided
Duration : Temp to Hire!
Work Schedule : Monday - Friday | 9 : 00am to 6 : 00pm ( Rotating Weekends required )
Job Duties :
Answer questions and handle problems regarding pharmacy benefit, provider, or claim issues
Handle inbound calls and make outbound calls to follow up with members, providers, and pharmacies as necessary
Spend approx. 90% time on the phones and provide empathetic customer service
Seek approval for overrides and prior authorizations as needed and enter them into the claims system
Monitor pharmacy claims processing and complete data entry of member records
Other duties or special projects may be assigned as necessary
Job Requirements :
1 years of experience in pharmaceutical healthcare industry
Pharmacy technician certification is highly preferred (inactive also applies)
1 year(s) of PBM or health benefits experience
Experience in working in a high volume call center required
High school diploma or equivalent
Pre-screening Includes :
Background Check
Drug Screening
Clerical Testing
Interview Process
Salary : $19
