What are the responsibilities and job description for the Healthcare Call Center Supervisor position at CornerStone Staffing?
Start a career with a niche company that is an essential player in getting specialty products and devices to patients who need them by managing reimbursements for those products, identifying alternative funding when insurers do not pay, and providing clinical services. Are you ready to start your next opportunity?
We are hiring for Healthcare Call Center Supervisor
Job ID : 148777
Location : WORK FROM HOME- FULLY REMOTE - EQUIPMENT PROVIDED
Candidates must reside in TX, AZ, IN, KY, NC, SC, GA, FL in order to be considered for this role
Pay : $24.00 - $30.00 (based on experience)
Schedule : 8 hour shift between 7am - 7pm CST / 8am - 8pm EST
POSITION SUMMARY :
Under the general direction of Operational Program Leadership, the Operations Supervisor is responsible for the day-to-day activities including the staff that supports the program. The supervisor will assist the manager in meeting the client contractual obligations.
PRIMARY DUTIES AND RESPONSIBILITIES :
Monitors employee job performance to ensure that all necessary tasks are completed in accordance with specifications and deadlines
Conducts performance reviews and provides feedback to direct reports
Assist with the coaching of staff
Provides day-to-day instructions to team members on job responsibilities
Helps associates resolve associate work-related issues
Assist with the hiring and termination process
Assist with the development of program training documents
Ensures open communication with the staff
Proactively identifies program issues and proposes ways in which to address their concerns
Maintains positive rapport with internal and external customers
Understands contract obligations
Assist in the development of project task plan and standard operating procedures
Analyzes reports for trends and gives recommendations
Reports all Adverse Events (AE) disclosed in alignment with training and Standard Operational Procedures (SOP)
Performs related duties as assigned
EXPERIENCE AND EDUCATIONAL REQUIREMENTS :
3 years of experience in a reimbursement HUB, speciality pharmacy, medial insurance, physician s office or healthcare setting
Bachelor s degree preferred
Previous 1 years supervisory experience is required.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :
Strong interpersonal skills and attention to detail
Ability to communicate effectively both orally and in writing
Ability to manage multiple tasks
Working knowledge of Microsoft Office
Provide a climate for motivation and support
Ability to appropriately delegate tasks
CB #ZIP
Salary : $24 - $30
