What are the responsibilities and job description for the Healthcare Customer Support Representative position at CornerStone Staffing?
CornerStone Staffing is hiring 10 Healthcare Customer Support Representatives in Cary, NC! Join one of the largest independent specialty pharmacies, specializing in rare diseases and cancer medications. If you have experience with heavy inbound calls, scheduling refills, and assisting patients with status updates, this opportunity is for you!
Job Title: Healthcare Customer Support Representative
Location: Cary, North Carolina (100% On-Site)
Pay: $20.40/HR
Schedule: Monday – Friday | 11:30 AM - 8:00 PM EST
- Must be available to work one Saturday each month.
- Training schedule: Between 9:00 AM - 7:00 PM EST. A set work schedule will be assigned after training.
Key Responsibilities:
- Serve as the primary contact for inbound calls, addressing non-clinical customer inquiries such as prescription status and financial information.
- Schedule medication deliveries and payments while maintaining accurate customer profiles to ensure timely distribution.
- Respond to customer inquiries directly or route calls to appropriate staff for resolution, ensuring customer satisfaction.
- Update progress notes to facilitate seamless communication within the workflow.
- Provide customer service by navigating management information systems to address refill needs, prescription status updates, insurance verification, and invoice requests.
- Assist patients during refill scheduling, escalating concerns to clinical teams when necessary.
- Report adverse events (AEs) and product complaints (PCs) to clinicians to maintain patient safety.
- Perform additional duties as needed, tailored to specific team or program requirements.
Qualifications:
- High School Diploma or GED required; Associate degree preferred.
- Minimum of 1 year of call center or customer service experience. Familiarity with medical terminology or pharmacy experience is a plus.
- Strong verbal and written communication skills with a professional and empathetic tone.
- Experience using management information systems to address customer needs.
- Proficiency in Microsoft Office applications.
- Detail-oriented with a professional telephone manner.
- Customer service experience in a call center setting is required (no retail).
- Medical office experience or knowledge of medical terminology preferred.
- Must be willing to complete a typing and customer service assessment.
Salary : $20
