What are the responsibilities and job description for the Healthcare Customer Support position at CornerStone Staffing?
CornerStone Staffing is hiring for Healthcare Customer Support reps in Cary, NC.
Ideal candidate has familiarity with Heavy inbound calls, schedule refills, patients needing status updates, etc.
Work for one of the largest independent specialty pharmacies that specializes in rare diseases and cancer medications.
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Location: Cary, NC **Onsite**
Pay: $20.40
Schedule: Monday – Friday 11:30am - 8:00pm EST | Must be available to work Saturdays
**Training schedule is anywhere between 9AM - 7PM EST; after training you will be given a work schedule **
The Customer Support Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls, scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken, enthusiastic, and organized person with the ability to provide high level of customer service to our patients, clinicians, and clients.
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety
Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
Qualifications/Requirements
High School Diploma or GED with minimum of Associate degree preferred
1 year of any of the following: Benefits Verification, Benefits Investigation, Claims, Copay's,
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Professional telephone manner
Strong attention to detail
Flexibility with schedule
Salary : $20
