Human Resources - Spanish Bilingual

CornerStone Staffing is seeking a Spanish Bilingual Human Resources with a great team work ethic and with experience in fast paced environment. If you have this experience we have the right job for you!

Location: Alpharetta, GA (30009) OR Dallas, TX (75039)

Must be located in the Alpharetta, GA or Dallas, TX area

Pay: $25-$30 BOE

Schedule: Monday - Friday 9:30a – 6p CST

Job Description:

1. Delivering Results with Integrity and Confidentiality

• Serve as first point of contact for HR questions, responding to all Employee Care General Queue inquiries with integrity and confidentiality.
• Address and resolve issues received through the Employee Center for employees and people leaders, while also offering user navigation support and general routine inquiry assistance for HR systems, programs, and policies.
• Apply business acumen and understanding of McKesson policy and programs to answer general employee inquiries.
• Provide transaction support for employee life cycle events with end-to-end process orientation.

2. Customer Focus

• Use judgement to escalate HR Support inquiries to the leadership team when ambiguous or requires more expertise to address or route appropriately.
• Determine appropriate department, resource or team lead to route inquiries that cannot be resolved by the Employee Care General Queue alone.

3. Quality & Detail Oriented

• Ensure that each inquiry is met with a thorough and accurate response.
• Skilled in creating comprehensive and detailed case documentation.
• Use critical analysis and problem solving to resolve the issue before escalating or routing to another department.
• Provide high level customer service by ensuring employee questions are fully addressed, providing follow up to ensure that each case is fully resolved.

4. Collaboration – Work closely with internal partners. Foster and maintain strong, collaborative relationships with partners.

5. Support Employee Care Operations – Be proficient in Employee Care systems and operations to support the broader Employee Care team as needed. This support may include, but is not limited to, aiding in scheduling and other operational tasks, assisting with the Employee Care virtual assistant chatbot, managing cases within ServiceNow, and contributing to continuous improvement initiatives. A well-rounded understanding of these areas is crucial for ensuring smooth operations and enhancing service delivery.

Skills and Qualifications:

• Associates degree or equivalent experience required
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• (Bachelor’s degree preferred) in human resources, business administration, organizational development, or related equivalent experience.
• Minimum two (2) years of human resources or customer service/call center experience.

Business Experience –

• Comfortable with Microsoft office tools
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• ServiceNow experience preferred
• Navigating multiple technology tools including such as Sharepoint, chatbot/virtual agent assistants, knowledge repositories, Microsoft Teams, etc.
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• Bi-Lingual (Spanish) is a plus

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Salary : $25 - $30