What are the responsibilities and job description for the Account Coordinator- Intermodal position at Cornerstone Systems, Inc.?
About Cornerstone Systems
Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.
Job Summary
Cornerstone Systems is seeking an Account Coordinator- Intermodal for our corporate office located in Memphis, TN. The Account Coordinator, supporting the Intermodal Operations department, represents the core of our Company’s operation as they are responsible for coordinating daily freight load movements on a national scale, while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere. They are a motivated, self-starter able to manage multiple projects at once within a fast-paced environment. This role is crucial in ensuring compliance with company SOPs, maintaining service excellence, and contributing to the growth of our customer and carrier network. While the following outlines the general responsibilities and requirements, it is not exhaustive, as flexibility and initiative are highly valued in this dynamic role.
Primary Duties and Responsibilities:
Dispatch
- Determine and secure most profitable equipment type including equipment requests
- Schedule pick up appointments based on customer guidelines
- Dispatch origin carrier
- Perform rail billing and assign gate reservations when needed
- Monitor and work Pre-ship and Origin tabs in Edge
- Manage equipment pools, reconciliation, and reporting
- Ensure loads are in gated in a timely manner
- Enter all relevant information (arrival and departure times, notes, etc.)
- Review and work active alerts in Edge
- Communicate and enter carrier deductions if applicable
- Review and process accessorials which occur at origin
- Communicate with carriers, customers, and railroads
- Review team emails, prioritize, and respond in a timely manner
- Run various reports which will assist in properly managing customer’s loads
- Provide problem resolution as needed
- Identify trends or concerns with each customer and/or carrier and communicate to the team leader, manager, and/or sales
- Communicate any additional charges which could occur to the customer
- Back Up for other team members and/or team leader, as needed
- Provide on-call coverage as assigned by team leader or supervisor
- Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
- Regular and reliable attendance expected
- Other work-related duties as assigned by supervisor/manager
Customer Service
- Schedule delivery appointments based on customer guidelines
- Dispatch destination carrier
- Monitor and work transit and destination tabs in Edge
- Manage equipment pools, reconciliation, and reporting
- Ensure termination of empty equipment in a timely manner
- Enter all relevant information (arrival and departure times, notes, etc.)
- Review and work all active alerts in Edge
- Communicate and enter carrier deductions if applicable
- Review and process accessorials which occur at destination
- Review team emails, prioritize, and respond in a timely manner
- Communicate with carriers, customers, and railroads as needed
- Review and process accessorials incurred at destination
- Run various reports which will assist in properly managing customer’s loads
- Provide problem resolution as needed
- Identify trends or concerns with each customer and/or carrier and communicate to the team leader, manager and/or sales
- Communicate any additional charges which could occur to the customer
- Back up for other team members and/or team leader, as needed
- Provide on-call coverage as assigned by team leader or supervisor
- Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
- Regular and reliable attendance expected
- Other work-related duties as assigned by supervisor/manager
Minimum Knowledge, Abilities and Skills Required
- Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred but not required.
- 3-5 years of related work experience within transportation or logistics, and/or additional or specialized training in transportation, logistics, or similar area of study; working knowledge of intermodal transportation preferred, but not required
- Cost management experience preferred, but not required
- Must have excellent oral and written communication skills, as well as interpersonal skills
- Must possess a strong sense of urgency
- Strong negotiating skills
- Must possess strong attention to detail
- Able to manage multiple projects simultaneously, and can work well under pressure
- Proficient in Microsoft Office Suite, and Outlook
