What are the responsibilities and job description for the Account Coordinator- Transportation position at Cornerstone Systems, Inc.?
About Cornerstone Systems:
Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence.
Job Summary:
Cornerstone Systems is currently seeking to hire an Account Coordinator for our International Freight/Domestic Transportation Division, for our Corporate Headquarters office, located in Memphis, TN. The Account Coordinator, under the direction of the Manager will provide operational support to our export client(s). The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
Primary Duties and Responsibilities:
- Serve as Liaison between Cornerstone Systems, export client(s) and appropriate service providers within the export supply chain.
- Utilize Cornerstone’s proprietary software to manage shipments, dispatch and track export deliveries.
- Monitor and plan freight for export shipments originating at US ports or railroads; coordinate and assign carriers for all shipments.
- Ability to identify exceptions and find solutions to potential delays.
- Resolve, or communicate operations issues preventing on time delivery.
- Strong knowledge of all U.S. Ports and railroad operations required.
- Develop long term relationships with carriers to provide a comprehensive service to clients.
- Assist the Manager for pricing, as needed. Gather market costs for, and secure capacity of, dray, transload, and domestic inland transport.
- Work closely with Cornerstone’s sales, customer service, and accounting departments on specific customer account needs.
- Meticulous and clear record keeping of pertinent transportation events and milestones.
- Monitor and update customer web portals for load tenders and reporting
- Must be able to problem solve while able to manage multiple projects simultaneously
- Promote and display Cornerstones Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
- Regular and reliable attendance expected
- Other work-related duties as assigned by supervisor/manager
Minimum Knowledge, Abilities, and Skills Required:
- Preferred Bachelor’s Degree in Business, Transportation, Logistics or related field
- 2 years of related work experience within the transportation or logistics industry required
- Must be flexible based on supply chain changes
- Ability to manage multiple projects simultaneously
- Proven leadership skills
- Cost management experience preferred, but not required
- Possess a strong sense of urgency
- Strong negotiating skills
- Effective oral and written communication skills
- Excellent customer service and interpersonal skills
- Proficient in Microsoft Office Suite, specifically excel
- Resourceful in gathering data within Steamship lines, port, and rail sites
Why Join Cornerstone Systems?
- Impactful Work: Your work directly contributes to our growth and success.
- Culture of Excellence: Thrive in an environment that values integrity, honesty, and continuous improvement.
- Career Growth: Opportunities for professional development in a company that appreciates and rewards high performance.
- Competitive Compensation and Employee Owned: Attractive salary, benefits, and incentives aligned with your exceptional skill set.
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