What are the responsibilities and job description for the Operations Analyst position at CornerStone Technology Talent Services?
Title: Technical Operations & Data Analyst
Type: Contract-to-Hire
Location: Mesa, AZ (Hybrid – Local Required)
Overview:
Join a 24/7 operations team supporting remote roadside monitoring and enforcement systems across the U.S. and Canada. As a Technical Operations & Data Analyst, you’ll play a key role in system validation, operational support, data accuracy, and performance analysis. This role works closely with Engineering, Infrastructure, and Legal teams to ensure reliability, compliance, and continuous improvement of field operations.
Responsibilities:
- Support daily operations including remote technical troubleshooting and equipment tracking
- Maintain accurate and up-to-date records, documentation, and operational databases
- Assist with asset tracking, invoicing processes, and legal documentation support
- Analyze performance trends and operational data to identify improvement opportunities
- Contribute to the implementation of service enhancements and process improvements
- Manage workflows through ticketing systems and generate regular operational reports
- Collaborate with cross-functional teams and participate in Agile ceremonies such as standups, sprint planning, and backlog refinement
- Ensure all activities meet internal SLAs, KPIs, and compliance standards
Qualifications:
- Bachelor’s degree in Business, Information Technology, Statistics, or related field, or 3 years of experience in operations, technical support, or data analysis
- Proficient with Microsoft Office Suite including Excel, Word, PowerPoint, Outlook, Power BI, and Visio
- Strong analytical and problem-solving skills with the ability to manage multiple priorities in a dynamic environment
- Experience with data analysis, reporting, and information management
- Strong communication skills and the ability to work both independently and as part of a team
- Preferred: Scripting or programming experience in PowerShell, Visual Basic, or Python
- Preferred: Certifications such as Lean Six Sigma, Agile Scrum (Scrum Master or Product Owner), or related
Note: C2C is not available for this opportunity.
