Demo

Technical Support Analyst

CornerStone Technology Talent Services
Fort Worth, TX Contractor
POSTED ON 4/17/2025
AVAILABLE BEFORE 5/16/2025

Technical Support Analyst

Type: Contract

Location: Fort Worth, TX 76109

Work Setting: Hybrid


Duties & Responsibilities

  • Deliver excellent customer service to users seeking support.
  • Use judgment, critical thinking, and technical skills to resolve complex technical issues, including user access, system operations, software applications, and hardware configurations.
  • Offer how-to recommendations and ensure timely follow-up on incidents.
  • Manage and document all support interactions, and resolve tickets with client confirmation.
  • Work both independently and within a team, maintaining professionalism in all interactions.
  • Assess when issues require further end-user training and escalate appropriately.
  • Provide emergency on-call support outside business hours and monitor systems overnight.
  • Instruct users via phone or remote access to reduce administrative errors and increase capabilities.
  • Maintain proficiency in company-supported hardware and software to minimize costs and impacts.


Skills & Qualifications

  • Education: Bachelor's degree or equivalent experience (three or more years in IT call centers, IT systems, network operations, or software support).
  • Work Experience: At least three years of industry experience or technical training with Microsoft products or equivalent computer support services. Recent college graduates with a related degree may be considered.
  • Certifications: Professional certifications are a plus but not required. Certifications can qualify as experience.
  • Required Skills:
  • Strong client service orientation.
  • Advanced knowledge in computer software, hardware, troubleshooting, internet, and Windows.
  • Excellent communication skills and ability to manage shifting priorities.
  • Strong analytical, problem-solving, and critical thinking skills.
  • Experience with Windows Active Directory and Client/Server printer troubleshooting.


Kindly no C2C for this opportunity.

Salary : $21 - $25

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Technical Support Analyst?

Sign up to receive alerts about other jobs on the Technical Support Analyst career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,086 - $106,052
Income Estimation: 
$83,298 - $131,726
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$101,020 - $131,637
Income Estimation: 
$95,435 - $126,957
Income Estimation: 
$130,171 - $173,458
Income Estimation: 
$63,877 - $80,867
Income Estimation: 
$72,545 - $94,693
Income Estimation: 
$83,086 - $106,052
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at CornerStone Technology Talent Services

CornerStone Technology Talent Services
Hired Organization Address Tampa, FL Temporary
SAP Specialist – Remote | (Must reside in TX, AZ, KY, TN, GA, SC, NC, FL) 3-Month Contract with Strong Extension Potenti...
CornerStone Technology Talent Services
Hired Organization Address Atlanta, GA Full Time
Job Posting : Clinical Systems Manager (eCOA Technical Specialist) Location : Remote (Must reside in Texas, Georgia, Flo...
CornerStone Technology Talent Services
Hired Organization Address Lubbock, TX Full Time
CornerStone TTS is Hiring: Financial Manager – State Appropriations Full Time | Hybrid/Remote Flexibility | Public Secto...
CornerStone Technology Talent Services
Hired Organization Address Tallahassee, FL Full Time
Direct message the job poster from CornerStone Technology Talent Services Technical Recruiting Manager - Recruiting Soft...

Not the job you're looking for? Here are some other Technical Support Analyst jobs in the Fort Worth, TX area that may be a better fit.

Technical Support Analyst

NTT DATA, Arlington, TX

Technical Support Analyst

V2Soft, Denton, TX

AI Assistant is available now!

Feel free to start your new journey!