What are the responsibilities and job description for the Technical Support Representative position at CornerStone Technology Talent Services?
Job Posting: Technical Support Representative
Location: Alpharetta, GA (onsite work 4 days a week)
Schedule: Flexible to work Monday–Saturday, 7:00 AM–10:00 PM EST
About the Role:
CornerStone Technology Talent Services (TTS) is looking for approachable and adaptable individuals to join our team as Technical Support Representatives. This role emphasizes customer-focused problem-solving and teamwork over deep technical expertise, making it an excellent opportunity for individuals who thrive in dynamic, team-oriented environments and excel at learning new systems.
What You’ll Do:
- Handle inbound customer calls with professionalism, providing assistance on system issues and troubleshooting challenges.
- Resolve pharmacy system issues, adjudication errors, and general connectivity concerns.
- Perform intermediate-level troubleshooting for PCs, Windows, and hardware.
- Document call details accurately in a Call Tracking System.
- Communicate effectively to ensure a positive resolution and customer satisfaction.
What We’re Looking For:
We’re seeking candidates who are team-oriented, adaptable, and demonstrate strong time management and interpersonal skills.
Minimum Requirements:
- 1 year of customer service experience with proven satisfaction results.
- Basic computer troubleshooting skills and familiarity with software support.
- Strong communication skills with a willingness to learn new systems and processes.
Preferred Qualifications:
- Experience in a call center environment (minimum 1 year).
- General networking knowledge (routers, switches, VPN, connectivity).
- Familiarity with Windows 7/XP and basic application troubleshooting.
- Knowledge of SAP or experience as a pharmacy technician is a plus.
- Bilingual candidates fluent in Spanish (differential available).
Key Attributes for Success:
- Positive, collaborative, and adaptable mindset.
- Strong time management and multitasking abilities, capable of handling multiple tickets simultaneously.
- Detail-oriented with the ability to retain training and apply knowledge effectively.
- Commitment to schedule adherence and customer follow-up.
Schedule Requirements:
- Flexible availability to work within operational hours (Monday–Saturday, 7:00 AM–10:00 PM EST).
- Occasional on-call support for after-hours issues may be required.
Salary : $18 - $22
