What are the responsibilities and job description for the Customer Service Specialist position at Cornhusker Truck Center?
Position Summary
The Customer Service Specialist is responsible for representing Cornhusker Truck Center in a professional and courteous manner when greeting visitors, vendors, customers, and guests by ensuring an exceptional first impression and experience, whether over the phone, by email or in-person.
Essential Job Functions
- Provide prompt and excellent customer service through using appropriate telephone etiquette and performing with a sense of urgency in attending to customer requests.
- Schedule customer vehicle service.
- Create repair quotes and other clerical tasks as dictated by the needs of Cornhusker Truck Center.
- Order parts for repair jobs, receive parts and put parts away in parts department as needed to satisfy needs of CTC.
- File and maintain invoices for the Parts and Service Departments.
- Assist at the cash register, as needed.
- Handle facility daily opening and closing procedures.
- Serve as the point of contact for guests and customers alike to determine their needs and direct them to the appropriate personnel.
- Keep the lobby lounge picked up, safe, and clean.
- Utilize CTC software Mitchell1, Excelerator and J-Pro to maximize effectiveness through implementation and training.
- Ensure all outgoing mail is sent daily.
- All other duties as assigned.
Preferred Talents
- Professional phone skills
- Ability to multi-task
- Customer Service oriented
- Mechanical background, preferred
Qualifications
- High school diploma or equivalent, required
- Experience or knowledge of using computer software’s to be efficient
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to handle or feel, reach with hands or arms, climb or balance, talk or hear. The employee must regularly lift and/or move up to 25 pounds. The employee must be able to lift and/or move up to 50 pounds occasionally.
Working Environment
While performing the duties of this job, the employee will be exposed to indoor conditions. The noise level in the work environment is usually moderate.
Job Type: Part-time
Pay: $17.00 - $20.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $17 - $20
