What are the responsibilities and job description for the IT Site Lead position at Corning Inc.?
Corning is vital to progress – in the industries we help shape and in the world we share.
We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we’re always ready to solve the toughest challenges alongside our customers.
Position Overview :
This site lead role will be responsible for all IT-related services in Southeast Asia offices, including local (Singapore) and remote sites (Vietnam, Philippines, Indonesia). The service support scope includes but is not limited to : PC software / hardware; PC-related services (printing, voice, wireless); business meetings and events, project deployment for both locally initiated or globally cascaded; IT asset management etc. Establishing effective communication channels and building trust between business and IT function is crucial in driving the success for this role.
Responsibilities :
- Develop and foster relationships with key business stakeholders and groups to streamline communication.
- Actively engage with business users to understand, document, and prioritize their requirements.
- Strengthen local vendor relationships through effective communication and management, ensuring optimal service delivery.
- Offer reliable remote support to users at other sites, ensuring their needs are met and issues are resolved promptly.
- Implement a robust issue escalation process with clear follow-up procedures to ensure prompt issue resolution.
- Take ownership of IT project coordination and deployment at both local and global levels, ensuring projects are delivered on time and within budget.
- Work collaboratively with other IT groups to support local business operations, promoting a team-oriented work environment.
- Serve as the primary local contact for services managed by the global team, ensuring service consistency and high-quality support.
- Offer comprehensive support for business meetings and events, including setup and troubleshooting of audio / video conferencing devices.
- Take on the responsibility for the lifecycle management of IT equipment, including installation, maintenance, troubleshooting, and vulnerability remediation of computer hardware, software, mobility devices, printers, IP phones, and network-related devices.
- Maintain an up-to-date and accurate record of all IT assets in the CMDB, managing the movement, addition, change, and disposal of IT devices and equipment as needed.
- Design and deliver IT training programs and share knowledge with users to enhance their IT skills and competence.
- Continually identify and seize opportunities for process improvement and efficiency gains at the local level, driving continuous improvement culture.
- Support in any adhoc matters as and where the business requires.
Required Skills :
Business and service oriented mindset.
PC software / hardware related knowledge and troubleshooting skills.
Desired Skills :
Education Requirements :
Work Experience :
Travel Requirements :
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