Food & Beverage Shift Lead

What you'll bring to the team

🎢 Join Our Team and Be Part of the Magic! ✨

🌟 Collective Goal: We're on a mission to ensure every guest experiences a magical and memorable time while visiting us! ✨ And, we want every team member to live and breathe The Merlin Way – our company values! 🌟

🍴 Role Overview: As a Food and Beverage Shift Lead, you’ll play a pivotal role in helping run our world-class guest experience operations. You’ll be the Manager on Duty for our entire attraction, overseeing the smooth operation of our Attraction, Admissions, Retail Shop, and Food & Beverage areas! You’ll be the driving force behind creating a fantastic experience for both our guests and our team members! 🌟

Qualifications & Experience

💥 Key Responsibilities:

• 🌍 Lead the Charge: Manage the smooth operation of all departments (Admissions, Attraction, Food & Beverage, Retail) to keep things running like a well-oiled machine!
• 📋 Team Leader: Delegate daily assignments to the front-line staff, and inspire them to give their best performance every day!
• 🎯 Customer Service Champion: Be the leader in providing world-class service and ensuring every guest has a magical experience! ✨
• 🛡️ Health & Safety: Make sure our team follows health and safety policies and keep things safe and secure!
• 🚶 Guest Flow Guru: Manage queues and guest flow to keep things running smoothly and safely during peak times.
• 🔄 Training & Development: Lead the training of new hosts, ensuring they are prepared and empowered to deliver outstanding service and safety. 🏆
• 🍽️ Support the Team: When you're not managing, jump in to help your department with training, inventory, scheduling, and ensuring employee engagement stays high!
  
  

💡 Your Impact

• Inspire the team to be guest-obsessed and provide exceptional service! 🌟
• Empower your colleagues to perform at their best, while developing your leadership skills! 🚀
• Bring joy and energy to the workplace while ensuring smooth, efficient operations. 🎉
  
  

🔧 Health & Safety: Safety is our #1 priority! Follow safe working procedures, and ensure your team does the same. Your role is vital in protecting yourself, your colleagues, and our guests! 🚨

🎓 Skills & Experience

• High school diploma (or equivalent) preferred.
• A passion for customer service and experience in working with guests. ❤️
• Ability to train others and provide leadership with a fun, outgoing approach! 🌞
• Must thrive in a fast-paced, multi-tasking environment! ⏱️
• Ability to entertain families and kids – making every interaction special! 🎉
• Flexible schedule required, including weekends, holidays, and evenings. 📅
  
  

🌞 Work Environment

Whether inside or outside, you’ll be in the heart of the action, making memories for guests and working with an incredible team! 💼🌳

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.

🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!

🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!

💼 401(k) Program: Save for the future with company matching contributions.

📚 Tuition Reimbursement Programs: Get support for further education and career growth.

🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $20.00/Hr.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.