What are the responsibilities and job description for the Massage Center Patient Services Lead position at Cornwall Medical Center?
Cornwall Medical Center, home to Mt. Shuksan Family Medicine and Dermatology, Advanced Sports Chiropractic and Massage and Align Chiropractic and Massage. We're a busy, privately-owned clinic, in the heart of Bellingham, WA., offering primary care, chiropractic and massage services.
The Massage Center Patient Services Lead acts as the face of Align Chiropractic and Massage and Advanced Sports Chiropractic and Massage and is the first impression for our patients and their loved ones. Our front office team promotes an excellent patient experience, exhibiting empathy and courtesy to everyone. They create a warm and professional environment and provide superior customer service while ensuring quick and efficient patient flow. As a company, we embrace a diverse workforce and understand that hiring outstanding people is the key to providing the quality care we strive to deliver. Your positive attitude and excellent communication skills will make a direct, meaningful impact on the patient experience.
Hours are 9:00 am to 5:00 pm, Monday - Friday
Key Duties and Responsibilities:
- Complete patient registration and eligibility verification accurately and in a timely manner
- Review patient paperwork to ensure accuracy
- Inform patients of their co-pay and deductible responsibility
- Check patients in and out of their appointments and assist with scheduling follow-up appointments
- Contribute as a key player on a high‐performing team
Skills, Knowledge, and Abilities:
- Superior customer service skills, modeling patience, composure, and cooperation
- Efficient use of time, with meticulous attention to quality, detail, accuracy and completion
- Ability to establish and manage multiple priorities, coordinate work activities, and exercise initiative
- Creativity and resourcefulness in addressing problems and opportunities and tenacity to see things through to solution
- Ability to remove oneself personally from given situations, remaining objective
- Demonstrate a learning attitude toward solving problems, using good reasoning and judgment
- Ability to adapt to change, delays or unexpected events while maintaining a positive mindset
Education/Experience
- High School diploma required
- (Preferred) 2-3 years front office, medical reception, or direct customer service experience
Benefits:
Cornwall Medical Center offers a generous benefits package including Medical, Dental, Vision, and Simple IRA! Plus, many of our employees enjoy the free perks of our employee programs offering a variety of discounts on purchases made every day – including free chiropractic care!
Cornwall Medical Center is proud to be an equal opportunity employer. We are committed to creating an inclusive environment, and we welcome and encourage people of all backgrounds, perspectives, experiences, and skills
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Simple IRA
- Health/Vision/Dental insurance
- Paid time off
- Free chiropractic care
- Discounted massage care
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Job Type: Full-time
Pay: $21.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $21 - $22