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Customer Service Representative

Cornwell Plumbing
Pittsboro, IN Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Ready to Build Strong Customer Connections?

Do you thrive in a fast-paced, service-focused environment?

Are you a problem-solver who loves creating exceptional customer experiences?

If so, this is your opportunity to make a difference as a Customer Service Representative (CSR) on the Cornwell Plumbing team.

Why Join Cornwell Plumbing

We're a family-owned company established in 1989 with a simple mission : do great work, care deeply about people, and make a difference in the community.

We believe our success starts with your success, and we'll do everything we can to support you. Here's what you'll love about working with us :

  • We've Got Your Back. From training to mentorship, we'll make sure you have what you need to excel.
  • You'll Feel at Home Here. We're a family, and we treat each other like one - respect, kindness, and a little laughter go a long way.
  • Your Growth Is Our Priority. Whether you want to sharpen your skills or take on bigger challenges, we're here to help you grow.
  • You'll Have Time for What Matters. Regular schedules and no nights or weekends mean you can work hard and still enjoy your life outside work.

If you want a role where your skills and enthusiasm are genuinely valued, apply today for our next Customer Service Representative position!

Your Role as the CSR

As a CSR, your work will keep our operations running smoothly and customers smiling. You'll :

  • Handle Customer Interactions : Answer calls and emails promptly, resolve concerns, and provide service details with professionalism and empathy.
  • Coordinate Schedules : Manage appointments with precision, ensuring technicians are efficiently dispatched.
  • Support the Team : Relay critical updates between customers and technicians to keep everyone on the same page.
  • Follow Up and Build Relationships : Confirm customer satisfaction after services, seek feedback, and promote loyalty programs.
  • Streamline Processes : Keep records organized, process payments, and help identify ways to enhance efficiency.

    • Ultimately, your role is about making customers feel valued and ensuring smooth communication across the team.

    What We're NOT Looking For

    We value positivity and teamwork, so this role doesn't fit everyone. Please don't apply if :

  • You struggle to maintain organization and meet deadlines.
  • You dislike working with people or tend to have a negative attitude.
  • You resist feedback and have no interest in improving your skills.
  • You find it hard to juggle priorities in a fast-paced environment.

    • How to Succeed as the CSR

    You'll excel in this role if :

  • You're empathetic and customer-focused, with a knack for creating positive experiences.
  • You stay calm under pressure and thrive when solving problems.
  • You're a clear communicator who can easily adapt to different situations.
  • You love learning new skills and finding ways to improve how things are done.

    • If this sounds like you, don't wait - apply today!

    Qualifications

    Here's what you need to bring to the table :

  • 2 years of customer service experience, ideally in a service-based industry.
  • Strong organizational and multitasking skills.
  • Excellent verbal and written communication abilities.
  • Familiarity with customer management software.
  • Valid driver's license and reliable transportation.
  • Ability to pass a background check.

    • Compensation & Benefits

    We believe in taking care of our team, so we offer competitive pay and a benefits package designed with your well-being in mind!

  • Pay : $19 - $22 per hour, based on experience.
  • Health Benefits : Comprehensive medical, dental, and vision coverage.
  • Paid Time Off : Generous vacation and personal leave to maintain work-life balance.
  • Professional Development : Ongoing training to support your growth.
  • Team Environment : A positive and fun workplace where you'll thrive.

    • If you're ready to take the next step in your career and make a meaningful impact, APPLY TODAY and join a team where every day brings a new opportunity to shine.

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    Salary : $19 - $22

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