What are the responsibilities and job description for the Overnight Veterinary customer service representative (CSR) position at CORONA ANIMAL EMERGENCY CENTER?
Join Our Team at Corona Animal Emergency Center (CAEC)
Position: Customer Service Representative (CSR)
About Us:
Corona Animal Emergency Center, a fast-growing, state-of-the-art hospital open 24/7, is seeking a full-time, reliable CSR to join our team. If you are passionate about animals and eager to grow within a rapidly expanding company, look no further! At CAEC, we prioritize career advancement and personal development. The role of the Front Desk Receptionist is crucial to our company's success. Join our extraordinary team, where mutual respect, collaborative teamwork, and a fun, supportive environment thrive.
Why Choose Us:
Join a dynamic and compassionate emergency veterinary team committed to saving lives and providing exceptional care to our patients and clients. At Corona Animal Emergency Center, we prioritize the well-being and professional growth of our team members.
Benefits of Working with Us:
- Competitive salary and benefits package
- Medical, dental, and vision insurance for health coverage
- 401(k) matching to help you save for retirement
- Training and development opportunities to enhance your skills
- Continuing education allowance to support ongoing learning and professional growth
- A supportive and inclusive work environment
- Regular team-building activities and events
- Complimentary meals provided on weekends
- Snacks available throughout the week to keep you fueled during shifts
- A culture that values work-life balance
Key Responsibilities:
- Warmly greet all clients with a positive and welcoming attitude
- Manage incoming phone calls, take detailed messages, and address basic client inquiries
- Develop a comprehensive understanding of our services to effectively assist clients and patients
- Provide exceptional customer service while upholding the highest standards of emergent patient care
- Accurately document all essential information in the client and patient records
- Exhibit familiarity with infectious diseases, prevention strategies, and measures to minimize transmission
- Handle various cash transactions, including deposits and invoicing
- Maintain excellent communication skills when interacting with colleagues and clients
- This position requires availability during nights, weekends, and holidays
Requirements:
- Minimum of 1 year of experience in delivering outstanding customer service within the veterinary field
- Ability to thrive in a collaborative team environment
- Display exceptional customer service skills
- Demonstrate eagerness to learn from experienced Veterinary Technicians and Doctors
- Exhibit motivation, dependability, and reliability
- Proactively take initiative in tasks and responsibilities
- Comfortably navigate a fast-paced work setting
- Experience with emergency veterinary care is advantageous but not mandatory
- Familiarity with Ezyvet and Smartflow is a plus, though not a requirement
Join Our Team:
If you believe you would be a valuable addition to the Corona Animal Emergency Center team, we encourage you to share your resume with us! We are excited to get to know you better and explore the possibilities of working together.
For more information and to apply, please visit our careers page at www.coronaanimaler/careers. We eagerly anticipate the opportunity to connect with you!
Job Types: Full-time, Part-time
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Holidays
- Night shift
- Overtime
- Weekends as needed
Experience:
- Veterinary experience: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $19 - $23