Customer Service Representative

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. This is a great opportunity to contribute to a positive customer experience and build strong relationships with our valued clients.

Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about our products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any order-related issues
- Upsell additional products or services to enhance the customer's experience
- Conduct outbound calls to follow up on customer inquiries or provide updates on their orders
- Perform data entry tasks to update customer information in our database
- Analyze customer feedback and provide suggestions for improving our products or services
- Maintain a high level of phone etiquette and professionalism at all times
- Multilingual skills (English/Spanish) are preferred but not required

Requirements:
- Previous experience in a customer service role is preferred
- Excellent verbal and written communication skills in English
- Strong problem-solving skills and the ability to think quickly on your feet
- Proficient in data entry and navigating computer systems
- Bilingual skills (English/Spanish) are a plus
- Ability to work well in a team environment and collaborate with colleagues

Join our team as a Customer Service Representative and be part of an organization that values exceptional customer service. Apply now!

Job Type: Full-time

Pay: From $20.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Lodi, CA 95240 (Required)

Work Location: In person

Salary : $20