Account Manager - Behavioral Health (Remote)

Title: Account Manager - Behavioral Health
Location: USA/Remote
Reports to: Director of Client Success
FLSA Classification: Exempt
Full-Time or Part-Time: Full-Time
Salary Range: $50,000 - $60,000
*Starting pay varies based on location and experience, in compliance with specific state wage regulations. Competitive rates tailored to your geography and expertise.

Position Overview:
The Account Manager – Behavioral Health plays a critical role in managing the overall client relationship and the performance of revenue cycle activities for assigned behavioral health practices. This position is responsible for driving client satisfaction through proactive communication, strategic insights, and operational excellence. The Account Manager will partner closely with client practices to understand goals, solve challenges, and help optimize key performance indicators (KPIs) across the revenue cycle.

Key Responsibilities:

• Lead the transition of new clients from implementation to long-term account management.

• Serve as the primary point of contact for assigned clients, providing exceptional service and support throughout the client lifecycle.

• Educate clients on RCM solutions and tools to maximize service value and operational outcomes.

• Monitor and analyze key performance metrics to identify areas of improvement; deliver strategic recommendations to enhance performance.

• Collaborate cross-functionally with internal teams to address and resolve client concerns, inquiries, and service needs.

• Facilitate and lead regular client meetings to discuss account status, performance trends, ROI, and industry best practices.

• Provide clients with timely reports, dashboards, and data-driven insights on RCM health.

• Supervise multidisciplinary team members supporting RCM tasks such as charge entry, payment posting, denials, AR follow-up, and appeals.

• Establish and manage KPIs for client RCM performance and internal team productivity.

• Identify trends and workflow inefficiencies, recommending and implementing corrective actions.

• Consistently deliver high-touch, value-added service and maintain strong client relationships.

• Perform other duties and projects as assigned.

• Maintain strict adherence to company policies and HIPAA regulations.

Skills and Competencies:

• Strong leadership and client management skills with a proactive problem-solving mindset

• Advanced knowledge of medical billing, coding, and the full revenue cycle process

• Excellent verbal, written, and presentation communication abilities

• High attention to detail with the ability to manage multiple priorities

• Strong interpersonal skills and professional demeanor

• Ability to analyze data and provide strategic business recommendations

• Proficiency in Microsoft 365 and practice management or RCM software systems

Education and Experience:

• High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred

• Minimum 3 years of experience in revenue cycle management

• Minimum 3 years of experience in client-facing or customer service roles

• Experience working with behavioral health practices highly preferred

• Comprehensive understanding of front-office and back-office medical operations and payer requirements

Benefits:
Coronis Health offers a comprehensive benefits package to support the well-being and success of our employees, including:
• Medical, dental, and vision insurance
• 401(k) plan with employer contributions
• Paid time off (PTO) and paid holidays
• Employee assistance program (EAP)
• Professional development opportunities

Benefits may vary based on employment status.

Additional Information:
This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.

Coronis Health is committed to creating a diverse and inclusive environment where all employees are treated fairly and with respect. We are an equal-opportunity employer, providing equal opportunities to all applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. We welcome and encourage applications from candidates of all backgrounds.