What are the responsibilities and job description for the Key Account Manager position at Coroplast Tape Corporation?
Description
At Coroplast, we have a saying; “If you drive a car or truck, we’re probably in it!”. Coroplast Tape Corporation is a global leading manufacturer of technical adhesive tape. Our unique company culture is one that promotes innovation and continuous improvement at all levels of the organization. In addition to our internal culture, we are positive corporate citizens and are strong advocates for our local community.
Position Summary: Key Account Manager’s responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. Account Managers also answer client inquiries and identify new business opportunities among existing customers. This role will liaise with cross-functional internal teams (local and international) to satisfy customer requirements.
Requirements
To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- Serve as the main point of contact for all account management matters for assigned key customers.
- Build and maintain strong, long-term client relationships.
- Develop trusted advisor relationships with accounts, customer stakeholders, and executive sponsors.
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
- Secure and extend business with assigned customers by proposing and preparing of commercial agreements.
- Calculate prices and prepare quotations as well as price lists for assigned customers.
- Participate in exhibitions, customer meetings, customer workshops and seminars to promote our product range.
- Participate in commercial negotiations and achieve agreements to profitably grow business.
- Provide technical support on the use and selection of our products.
- Provide ongoing feedback on Coroplast products and observe developments in the market and competing products.
- Ensure the timely and successful delivery of our solutions according to the customer’s needs and objectives.
- Manage quality concerns and ensure a high level of customer satisfaction.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Prepare reports on account status, customer meetings and relevant events.
- Create sales forecasts for assigned customers according to corporate reporting standards and develop scenarios for market trends and other opportunities.
- Analyze trends, conduct research on assigned topics and summarize information in reports.
- Forecast and track account metrics (e.g., quarterly sales results and annual forecasts)
- Identify and report sales trends to the sales manager and make proposals for the reaction to these trends.
- Collaborate with sales teams and representatives to identify and grow opportunities within territory.
- Support the Customer Service Team with solutions in escalation processes for challenges in the supply chain.
- Provide necessary information and support to the customer service associate/specialist in case more general input is required for the handling of related customer orders.
- Other duties as assigned.
Education/Experience: Bachelor’s degree in business administration, International Business, or related field is required, master's degree preferred. 5 - 10 years of experience in the automotive industry preferred; additional experience in Wire Harness environment and/or Pressure Sensitive Tapes is a plus along with experience and knowledge of the items listed below.
- Proven work record as a Key Account Manager, Sales Account Manager, or relevant role
- Proven Leadership abilities.
- Excellent verbal and written communication skills as well as presentation skills are required.
- Proven ability to quickly build effective relationships.
- Ability to multi-task and prioritize with a hands-on approach.
- Strong attention to detail, perform at a high level of accuracy and efficiency.
- Strong analytical skills.
- Exceptional negotiation capabilities combined with highly persuasive communication skills.
- Comprehensive sales, business development, and account management skills and a proven track record of meeting or exceeding sales targets.
- Demonstrable ability to communicate, present, and influence key stakeholders at all levels of the organization, including the?executive level.
- Strong interpersonal skills with a high degree of flexibility and a strong sense of personal responsibility.
- Fluent in contract and market negotiation skills with customers.
You will be successful if you believe in our values:?
- Respect and encourage others
- Continuous Learning?
- Customer Service?
- Teamwork?
- Use of the most up to date technology?
Industry-Leading Benefits Package:?
- Competitive Salary
- Four weeks of Paid Time Off annually
- Ten paid holidays
- Employer 401K and HSA Match
- Highly subsidized Health, Dental, Vision Insurance
- Company paid short/long term disability insurance and life insurance
- Free SC YMCA Membership
If this is you, come join our team where we strive to continuously improve both products and processes with a mix of passion and pragmatism, utilizing our pioneering spirit in an entrepreneurial culture bringing unique offers to market.
