Your role

What you'll be doing

Corpay^ is currently looking to hire a Customer Service Agent within our Customer Support division. This position falls under our Corpay One line of business based in Copenhagen, Denmark.

Corpay One was created to fully automate the invoice flow of companies. We do this with a market leading document scanner, intelligent approval flows and payments without online banking. Corpay One was started in 2016 and acquired in 2021 by the American Company, Corpay. And while our muscles have grown, our dynamic, ambitious and informal mentality has remained the same. We are a close-knit team that collaborates across departments and together contributes to the company's growth. We are based in a beautiful office in Copenhagen's Northwest quarter and here the dynamic atmosphere can really be felt!

This is a full-time, permanent role working onsite at our Copenhagen office. The working hours for this role are Monday to Friday 8am-4pm. An essential requirement for this role is speaking and writing Danish fluently.

What you’ll be doing

The most important thing in this role is to always provide an absolutely world-class service and meet the customers with personality and good energy.  We'll make sure that you learn all the technical stuff, even if you haven't worked with a software company before.

Our customers are the absolute most important thing in our business, and therefore we constantly strive to give them the best possible service. Although not everyone may find invoice payment and bookkeeping exciting, as the commercial face of Corpay One you will play a vital role in providing our users with a positive and smooth experience with our product.

In addition to handling inquiries from customers, you will have to think proactively and potentially reach out to customers to prevent any challenges.

We have taken the first steps with the launch of Corpay One on the UK market. You will therefore come to support a mixture of new and existing Danish and English customers.

Key Accountabilities

• First and foremost, you must love talking to customers. You have a service-minded attitude, and you approach customers with a smile and kindness.

• You are patient. You don't give up until the customer problems has been solved.

• You like to solve problems, and you find satisfaction in helping customers with their challenges.

• If you are structured, that is a big advantage. You will have many cases open at once, so it is important that you can maintain an overview.

• You are social and like to be around people. We have a strong team to which we expect you to contribute.

• You will not be intimidated by getting to know new IT programs. We use many different platforms, including Slack, Intercom and Jira.

• If you have technical knowledge, that is a plus. We operate as both customer and technical support for our users. .

• It’s a requirement to write and speak fluent Danish and English (the latter for professional use).

Benefits & Perks

• Annual six weeks paid vacation.

• 5% company paid pension, after succeeding the 3-month trial period.

• Health Insurance, after succeeding the 3-month trial period.

• Hot and cold beverages, including coffee, tea and sodas. 

• A great selection of snacks!

• Healthy Lunch program.

• Option to opt-in to our massage program, after succeeding the 3-month trial period.

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About Corpay

Corpay is a global technology organisation that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments.

All offers of employment made by Corpay (and its subsidiary companies) are subject to the successful completion of satisfactory pre-employment vetting by an independent supplier (Experian). This is in accordance with Corpay's Resourcing Policy and include employment referencing, identity, adverse financial, criminal and sanctions list checks. We do this to meet our legal and regulatory requirements.

Corpay is dedicated to encouraging a supportive and inclusive culture among our employees. It is within our best interest to promote diversity and eliminate discrimination in the workplace. We seek to ensure that all employees and job applicants are given equal opportunities.

Notice to Agency and Search Firm Representatives: Corpay will not accept unsolicited CV's from agencies and/or search firms for this job posting. Resumes submitted to any Corpay employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Corpay. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.