Customer Support Specialist

Job TitleCustomer Support Specialist What We NeedCorpay is currently looking to hire a Customer Support Specialist within our Paymerang division. This position falls under our Corpay Payables line of business and is located in Richmond, Virginia. In this role, you will act as a liaison between Paymerang, our clients (Customers and Partners), and their vendors. You will be responsible for handling inbound and outbound communications via email, chat, secured messages, and phone through our support platform, ensuring a seamless accounts payable experience. You will report directly to the Support Manager and regularly collaborate with Operations, Fraud & Finance. How We WorkAs a Customer Support Specialist, Corpay will set you up for success by providing: Assigned workspace in Richmond office  Company-issued equipment remote access Formal, hands-on training  Role ResponsibilitiesThe responsibilities of the role will include: Managing a high volume of emails and other correspondence with quality and in a timely manner Following policies and procedures when speaking with clients and vendors Providing sensitive payment information clearly and completely Providing first-contact resolution whenever possible Escalating client/vendor complaints as necessary Troubleshooting and resolving technical issues Identifying and confirming vendor needs, ensuring details are communicated and notated Building strong and sustainable relationships with vendors by going the extra mile Establishing strong relationships with internal partners Inputting accurate payment details and managing reports in our application Meeting personal and team qualitative and quantitative targets Qualifications & SkillsBasic Qualifications: High School Diploma, GED, or Equivalent Certification 2 years of customer service experience Demonstrated strong customer focus Ability to communicate effectively with peers, management, clients, and vendors Strong judgment and decision-making skills Effective time management skills Attention to detail with strong written and computer skills Strong phone contact skills, including active listening Proficiency in MS Office Windows, MS Word, MS Excel, and MS Outlook Preferred Qualifications: 2 years of post-high school education, Associate Degree, or Military experience 2 years of experience in a customer contact environment Knowledge of Accounts Payable and Electronic Payments, Sales, or Collections experience Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action EmployerCorpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status, or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: [EEO] and [Pay Transparency].