Senior Director, Relationship Management

Senior Director, Relationship ManagementCorpay Payables What We Need Corpay is currently looking to hire a Senior Director, Relationship Management within our Corpay Payables division. This position falls under our Payables line of business and is located in Brentwood, TN. In this role, you will lead a high-performing Relationship Management team focused on retention, client satisfaction, and growth across a global client base. You will report directly to the Vice President of Client Success and regularly collaborate with Sales, Product, Implementation, Finance, and Technical Support teams. How We Work As a Senior Director, Relationship Management, Corpay will set you up for success by providing: Assigned workspace in Brentwood office Company-issued equipment remote access Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Leading and developing a high-energy client-facing team focused on retention and satisfaction Building and maintaining executive-level relationships with client organizations Strategizing consultative approaches to secure and retain 100% of the portfolio Cross-selling and upselling Corpay Payables, Fleet, and Lodging products and services Demonstrating financial and marketing expertise, including analysis of custom interchange rates and rebate structures Participating in client RFPs and ensuring overall satisfaction with Corpay’s offerings Coordinating with internal teams to ensure superior service delivery and customer success Monitoring and negotiating client renewals, repricing, rate adjustments, and profitability Attending Quarterly Business Reviews and providing benchmarking insights and growth strategies Holding both Corpay and the client accountable for program performance Tracking and reporting on market trends and client industry updates Maintaining strong knowledge of FinTech, payment processing, and client-specific industries Identifying areas for efficiency and growth within existing programs Collaborating with cross-functional stakeholders to increase client spend and program success Qualifications & Skills Bachelor’s degree or equivalent experience required 5 years of client management or enterprise sales experience within FinTech or payment processing Proven track record managing complex enterprise clients and maintaining C-level relationships Strong strategic thinking and analytical skills to drive portfolio growth Excellent verbal and written communication and presentation skills Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and Salesforce.com Experience with data/financial analytics, negotiation, and problem-solving Willingness to travel up to 50% as needed Highly organized, self-motivated, and comfortable in a fast-paced environment Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e., wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Monthly employee appreciation and wellness events On-site gym and weekly discounted car wash (location-specific) Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency