Team Lead Account Management

What We Need

Corpay is currently looking to hire a Team Lead Account Management within our Payments division. This position falls under our Corporate Payments line of business and is located in Richmond, VA, Brentwood, TN, Beaverton, OR, or San Mateo, CA. In this role, the team lead will be the primary point of contact to assist front-line account managers with customer-originating questions, escalations, training, documentation, and testing and development of new processes or production features. You will report directly to the Manager Account Management.

How We Work

As a Team Lead Account Management, you will be expected to work in a hybrid environment. Corpay will set you up for success by providing:

• Assigned workspace and office set up
• Company-issued equipment
  
  

Role Responsibilities

• The responsibilities of the role will include:
• Serving as the first point of contact for process and policy-based questions from the Account Management team
• Assisting with documentation upkeep for internal and external processes
• Assisting with the development and testing of new processes
• Communicating with various internal departments to ensure an integrated approach to the customer relationship
• Delegating tasks to team members
• Participating in training of team members to maximize their potential
• Performing miscellaneous projects and duties as assigned
  
  

Qualifications & Skills

• 3 years of experience with customer service or technical support. Accounts payable or accounting software experience preferred.
• Advanced computer skills required, including at least intermediate level of experience with Microsoft Word, Excel, Outlook. Knowledge of Salesforce CRM preferred.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Technology— Knowledge of computer hardware and software, including applications and data driven tools. Ability to learn Corpay’s systems and software. Use of database products, CRM software (Salesforce), ticketing software (Zendesk), fax and phone systems.
• Active Listening and Speaking — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Talking to others to convey information and procedures effectively.
• Critical Thinking and Persuasion— Using logic and reasoning to recognize details of situations, identify solutions, conclusions or approaches to problems. Persuading others to change their minds or behavior or to try innovative approaches. The ability to apply general rules to specific problems to produce answers that make sense. The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Service Orientation and Social Perceptiveness— Actively looking for ways to help people while being aware of others' reactions and understanding why they react as they do.
• Administrative — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records in a database, and other office procedures and terminology.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Understanding written sentences and paragraphs. Ability to speak clearly so others can understand you.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Time and Task Management — Managing one's own time and the time of others.
• People and Inclusion — Always striving to drive our business forward by positive and direct communication, collaboration, respect, acceptance, and professionalism. Understanding how to give and receive feedback, manage conflict positively and work productively with others to solve problems.
  
  

Benefits & Perks

• Medical, Dental & Vision benefits available the 1 st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
  
  

Equal Opportunity/Affirmative Action Employer

Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.

For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency

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