Vice President, Partner Operations North American Fuel

Vice President, Partner Operations, North American Fuel   Position Overview: The Vice President, Partner Operations is a key role responsible for overseeing all card production and delivery operations for North America, as well as select invoice/print operations, online bill pay operations, and new account setups for North American Fuel. This role involves proactive engagement with key stakeholders to build and maintain an effective delivery model. The VP will foster a highly collaborative culture and operating environment committed to associate engagement, customer advocacy, and continuous improvement. The VP will lead teams that provide inventory control and purchasing services to ensure on-time card production and delivery, reliable print and invoice production, and bill pay functionality, as well as new account setups. This role requires ensuring the organization purchases sufficient materials and leverages vendors and operations to meet customer or production needs. Key responsibilities include overseeing the day-to-day management of multiple partners, including their people, processes, and technology, as well as internal teams totaling 20 or more associates. To achieve this, the VP must collaborate with various stakeholders, including sales, account management/service, IT, product teams, customers, vendors, and manufacturers, to determine the necessary resources for successful product delivery. Additionally, the VP will perform inventory and capacity analysis to support business and consumer trends through effective change management. Key Responsibilities: Manage team and vendor performance and capacity service levels, using operational KPIs to enhance processes, address service disruptions, and ensure operations meet business needs. Develop and implement a redundancy plan with card and print vendors to ensure consistent customer experience regardless of the vendor providing the service. Support budgeting and planning (including salary planning) to support customer experience initiatives, including invoice management for services, accruals, and expense reclassifications. Maintain strategic partner relationships through regular contact, site visits, and business reviews. Oversee and ensure timely and accurate new account setups, card production and delivery, and invoice and bill pay services. Manage end-to-end product delivery from new account setup to product-in-hand operations. Oversee product inventory management to ensure inventory levels support business needs and leverage data to recommend procurement levels. Develop action plans for process improvements to address quality, cost reduction, reconciliation, cycle time, and productivity. Stay informed of new system enhancements and products that could impact existing or future processes. Provide regular updates to senior leaders and stakeholders regarding results and key initiatives. Build a collaborative operation that offers a differentiated and concierge level of service to all internal and external customers and stakeholders. Establish a culture dedicated to service excellence, client advocacy, and issue resolution/ownership that delivers an outstanding customer experience. Enable stakeholder collaboration to drive business objectives and customer experience initiatives. Establish quality management processes to deliver service and compliance. Deliver ongoing business process improvements to enhance operational performance, efficiency, and effectiveness. Oversee hiring, training, quality management, staff management and development, and workforce planning to build a highly engaged workforce. Foster a great place to work environment by creating a friendly, inclusive, and supportive work environment that attracts and retains high-quality talent, invests in their development, and keeps attrition low. Skills and Experience: Bachelor’s degree with a minimum of 10 years of experience in operations (Master’s degree preferred). Experience within the financial services industry is preferred, along with strong knowledge of card and payment products, procedures, and processes related to card and/or print production. Strong working knowledge of client service, sales, and marketing functions, with an understanding of the latest trends and technologies used to create operational excellence. Proven track record of success in delivering and driving execution of enterprise-wide strategic programs, with the ability to lead complex strategic initiatives within a technical and/or business environment. Collaborative leader who develops excellent working relationships and effective communications with internal and external stakeholders. Customer-centric leader who enjoys finding creative solutions for customer issues and needs. Solid analytical, problem-solving, financial, and technical acumen. Strong interpersonal skills, effective in influencing others without direct leadership responsibility, and adept at conflict resolution. Excellent verbal and written communication skills; effective listener. Outstanding people-management skills, including the ability to attract, develop, and retain talented workers, and a dedication to the success of employees and developing a highly engaged workforce. Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including major holidays, vacations, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer  Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.  For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency  #LI-RG1