What are the responsibilities and job description for the Member Service Representative position at Corporate America Family Credit Union?
Position Title: MSR
Reports To: Branch Manager
Grade Level: 6
Hiring Salary Range: $16.36/hr - $20.45/hr
Full Salary Range: $16.36/hr - $24.54/hr
Primary Responsibilities:
Perform member transactions, analyze member requests to determine their financial needs and cross-sell products and services to meet those needs. Assist Branch Manager in controlling delinquency and negative shares. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to CAFCU’s creed, vision, mission and goals.
Duties and Responsibilities:
1. Perform all types of member financial transactions, including account maintenance.
A. Follow all credit union policies and procedures.
B. Process new accounts, verifying identity and eligibility.
C. Reconcile and balance assigned cash drawer, reporting
discrepancies to Senior MSR, Assistant Branch Manager or Branch Manager.
D. Assist with member in person/telephone inquiries and general questions regarding the credit union.
E. Prepare and balance checks received.
F. Process mail, night depository and ATM transactions.
G. Scan correspondence, member files, loan files, etc.
H. Perform new member welcome calls.
I. Complete daily, weekly and monthly reports as assigned.
J. Process check orders and/or plastic card orders.
K. Assist in branch collection and negative shares process.
L. Generate leads for Business Development Officer/Branch Manager and participate in business development activities.
2. Must be willing and able to sell credit union services that provide the maximum benefit to both the member and the credit union.
A. Resolve member problems, obtain information, research records and follow up on details to resolve matters to members’ satisfaction.
B. Assist Branch Manager in achieving corporate and branch goals and objectives.
3. All other duties as assigned.
Qualifications:
High school graduate. Minimum one year of cash-handling experience or experience as a teller/MSR in a credit union or related field. Excellent math, written and verbal communication skills. Limited travel may be necessary.
While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Type: Full-time
Pay: $16.36 - $24.54 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Bereavement leave
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
Work Location: In person
Salary : $16 - $25